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This document describes a clean procedure to disable NIC teaming, with regards to UCCX deployment only.* Following steps need to be performed during a downtime.1. Stop the Cisco CRS Node Manager service. Set it to "Manual" startup.2. Physically unp...
=> Steps below are taking an example for PRI. One 1 B channel can be captured at a time.=> As we do not know which B channel the call will come in on, we need check the right B-channel in real time.=> For issues relating to call setup, you could try ...
#term no mon #conf t service timestamps debug datetime msec service timestamps log datetime msec service sequence-numbers no logging console no logging monitor logging trap debugging (Setting the desired trap level) logging buffered e...
This was used for an issue with the eGain product. But I suppose it can be used for other applications that use SQL.* As a best practice, you can stop Cisco Service first, wait for all the java/javaw processes to stop, then proceed as below.1. Open S...
Refer to this link:http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6790/gatecont/ps5640/white_paper_c11-613550_ps10536_Products_White_Paper.htmlGo to:Table 8. Real-Time Trunk Utilization: CISCO-VOICE-DIAL-CONTROL-MIBWe have OID cvCallVol...
Hello,I don't believe there is any automatic way depending on X amount of inactivity time.As you might know, its done manually from Supervisor desktops. CSD allows supervisors to view the current state of all agents that are part of their team. And t...
If you check the compatibility Matrix here:http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdfMySQL is not listed as compatible. And so will not be supported...
Seems like 7.0(2) is planned for end Q1CY11 now.It has been pushed back to March or April of 2011 and the exact release would depend on the testings being performed.