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Beginner

Wrap Up Custom Gadget

Hello,

I am working on a custom wrap up gadget with external list of codes. The wrap up options show up when a new call has been answered. The gadget works with no issues.

 

The problem I can't fix is when refreshing the browser, the wrap up options are not loading back, since they are executed to be loaded when a new call arrives.

 

I was trying to use the "handleUserLoad" event to load the user or the dialog and based on it to work with the wrap up options, but from some reason, during this step, non of the two available.

 

Will be very grateful for any advice.

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2 REPLIES 2
Cisco Employee

Re: Wrap Up Custom Gadget

Hi,

 

The handleUserLoad should be triggered after you refresh the browser. Can you show how you have the code?

 

Thanx,

Denise

Enthusiast

Re: Wrap Up Custom Gadget

You'll need to save your user and dialog as local variables for them to be accessible from the OnLoad. Post your code if you need more help.

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