About Ruslan Akhmyatzanov

Ruslan Akhmyatzanov · 02-16-2018

Hello, I am running an upgrade from UCCE 9.0(3) to 11.6. For migration HDS and Logger databases from version 9 to 11 with EDMT (via version 10.5) I tried to use advice from https://supportforums.cisco.com/t5/contact-center/ucce-v9-to-v1...

Ruslan Akhmyatzanov · 02-08-2017

Hi! We need to remove around 650 disabled agents from different teams.Is there a way to do it using either the Bulk Configuration from Configuration Manager or directly delete them from table t_Agent_Team_Member of AWDB (using something like c:\icm\B...

Ruslan Akhmyatzanov · 01-20-2020

I suppose that since version Cisco IOS 15.6(2)T it's possible to change this behaviour by configuring Multi-Tenant Here's the example from the CUBE configuration guide:Router# show run | sec tenant Voice class tenant 1 registrar 1 ipv4:10.64.86.35:90...

Ruslan Akhmyatzanov · 02-27-2018

The problem was with a collation. MS SQL Server collation was set to "Cyrillic_General_CI_AS" and it should be set to Cyrillic_General_BIN. After reinstalling MS SQL Server with a proper collation, EDMT finished migration without any further errors.

Ruslan Akhmyatzanov · 11-13-2015

SkillGroup.XXXX.RouterCallsQNow shows the total number of calls in queue. But our customers want to get update information about how many callers are waiting before them. What formula can be used to estimate this value?

Ruslan Akhmyatzanov · 04-16-2015

I've found that in CLI I can get "Active Load ID" firmware version for all phones, registered on that CM:admin:show risdb query phone

Member Since	‎02-23-2014 09:47 PM
Date Last Visited	‎03-20-2020 07:23 AM
Posts	18
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EDMT 10.5 Database connection FAILED.

How to remove agents from teams with Bulk Configuration Tools in Cisco UCCE 9.0

Re: Hi Adam,

Re: EDMT 10.5 Database connection FAILED.

SkillGroup.XXXX

I've found that in CLI I can