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derek.fraser
‎12-28-2020
Beginner
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30 Helpful Vote
20 Replies
1 Accepted Solution
10 Helpful Vote
1 Helpful Vote
10 Replies
5 Replies
Stats
Member since ‎09-26-2013
34
Posts
44
Helpful
1
Solution

Re: UCCX - Check for existence of file?

Created by in Contact Center
12-16-2020
12-16-2020
Thanks for this guidance Anthony +5. On UCCX 11.6.2 I wasn't able to get thePlay Prompt (--Triggerin...

Re: Rebuilding a UCCX Sub

Created by in Contact Center
12-05-2020
12-05-2020
Thanks for posting this, +5 Aaron for the ESC sequence and boot delay. I had found another ASA (appl...

Re: python AXL cucm update phone with line Failed....

Created by in Management
06-10-2020
06-10-2020
I ran into a similar scenario, check out this thread for a more detailed description of the problem....

Re: How do you force a caller to hear a prompt?

Created by in Contact Center
06-02-2020
06-02-2020
I got a request from one of my CCX Supervisors for the same task, my use case was to force the calle...

Re: AXL: Update Device Profile Line Appearance

Created by in Management
04-09-2020
04-09-2020
thanks for the info dstaudt, very much appreciated. I've adjusted to your recommendation and use the...

Re: AXL: Update Device Profile Line Appearance

Created by in Management
03-30-2020
03-30-2020
Thanks for the tips jeremy and dstaut! When utilizing the updateDeviceProfile schema element I'm abl...

Re: CUCM SQL request

Created by in Unified Communications Infrastructure
03-26-2020
03-26-2020
Thanks for the query Aeby. I was only getting the second line if multiple lines were returned from t...

Re: Question about UCCX Script Exception Handling and the Exception goto step

Created by in Contact Center
11-22-2019
11-22-2019
This thread is really helpful...researching CCX exceptions the thread below helped me understand the...

Re: Do not choose any other

Created by in Contact Center
09-26-2019
09-26-2019
Deepak brings up a good point, CUIC doesn't seem to allow compounding filters, like Application AND ...

Re: UCCX - Post Call Survey - how to restrict during Call Consult

Created by in Contact Center
08-16-2019
08-16-2019
This is a great thread/discussion. I landed here researching get/set enterprise call info steps to p...

Re: UCCX 10.6 - How can I get a list of all agents , their skills and skill level

Created by in Contact Center
04-02-2019
04-02-2019
Awesome info Deepak! +5 sir, very much appreciated. I've done this with the API but a direct SQL que...

Re: Hi,

Created by in IP Telephony and Phones
03-13-2019
03-13-2019
Nice fix J_B(+5). I ran into the same problem as you and dawson. Call Manager allows you to create a...

Re: Python Script for Automatic/Scheduled Reboots of UC Cluster

Created by in Management
12-28-2018
12-28-2018
Hi Josh, I faced the same issue researching a solution to reboot Contact Centers at set intervals fo...

Re: Actually, the best way to

Created by in Contact Center
12-21-2018
12-21-2018
Thanks for the reference Anthony! Retro debugging vs reactive...very cool. Your posts are awesome an...

Re: Actually, the best way to

Created by in Contact Center
12-20-2018
12-20-2018
Thank you Jonathan for the tip! +5!!! It was painful performing a reactive debug over a WAN circuit ...
Public Statistics
Date Registered ‎09-26-2013 09:50 AM
Date Last Visited ‎12-28-2020 01:21 PM
Total Messages Posted 34
Total Helpful Votes Received 44