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derek.fraser
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About derek.fraser
12-28-2020
derek.fraser
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Member since
09-26-2013
34
Posts
44
Helpful
1
Solution
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Re: UCCX - Check for existence of file?
Created by
derek.fraser
in
Contact Center
12-16-2020
12-16-2020
Thanks for this guidance Anthony +5. On UCCX 11.6.2 I wasn't able to get thePlay Prompt (--Triggerin...
Re: Rebuilding a UCCX Sub
Created by
derek.fraser
in
Contact Center
12-05-2020
12-05-2020
Thanks for posting this, +5 Aaron for the ESC sequence and boot delay. I had found another ASA (appl...
Re: python AXL cucm update phone with line Failed....
Created by
derek.fraser
in
Management
06-10-2020
06-10-2020
I ran into a similar scenario, check out this thread for a more detailed description of the problem....
Re: How do you force a caller to hear a prompt?
Created by
derek.fraser
in
Contact Center
06-02-2020
06-02-2020
I got a request from one of my CCX Supervisors for the same task, my use case was to force the calle...
Re: AXL: Update Device Profile Line Appearance
Created by
derek.fraser
in
Management
04-09-2020
04-09-2020
thanks for the info dstaudt, very much appreciated. I've adjusted to your recommendation and use the...
Re: AXL: Update Device Profile Line Appearance
Created by
derek.fraser
in
Management
03-30-2020
03-30-2020
Thanks for the tips jeremy and dstaut! When utilizing the updateDeviceProfile schema element I'm abl...
Re: CUCM SQL request
Created by
derek.fraser
in
Unified Communications Infrastructure
03-26-2020
03-26-2020
Thanks for the query Aeby. I was only getting the second line if multiple lines were returned from t...
Re: Question about UCCX Script Exception Handling and the Exception goto step
Created by
derek.fraser
in
Contact Center
11-22-2019
11-22-2019
This thread is really helpful...researching CCX exceptions the thread below helped me understand the...
Re: Do not choose any other
Created by
derek.fraser
in
Contact Center
09-26-2019
09-26-2019
Deepak brings up a good point, CUIC doesn't seem to allow compounding filters, like Application AND ...
Re: UCCX - Post Call Survey - how to restrict during Call Consult
Created by
derek.fraser
in
Contact Center
08-16-2019
08-16-2019
This is a great thread/discussion. I landed here researching get/set enterprise call info steps to p...
Re: UCCX 10.6 - How can I get a list of all agents , their skills and skill level
Created by
derek.fraser
in
Contact Center
04-02-2019
04-02-2019
Awesome info Deepak! +5 sir, very much appreciated. I've done this with the API but a direct SQL que...
Re: Hi,
Created by
derek.fraser
in
IP Telephony and Phones
03-13-2019
03-13-2019
Nice fix J_B(+5). I ran into the same problem as you and dawson. Call Manager allows you to create a...
Re: Python Script for Automatic/Scheduled Reboots of UC Cluster
Created by
derek.fraser
in
Management
12-28-2018
12-28-2018
Hi Josh, I faced the same issue researching a solution to reboot Contact Centers at set intervals fo...
Re: Actually, the best way to
Created by
derek.fraser
in
Contact Center
12-21-2018
12-21-2018
Thanks for the reference Anthony! Retro debugging vs reactive...very cool. Your posts are awesome an...
Re: Actually, the best way to
Created by
derek.fraser
in
Contact Center
12-20-2018
12-20-2018
Thank you Jonathan for the tip! +5!!! It was painful performing a reactive debug over a WAN circuit ...
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Public Statistics
Date Registered
09-26-2013
09:50 AM
Date Last Visited
12-28-2020
01:21 PM
Total Messages Posted
34
Total Helpful Votes Received
44
Helpful Votes Given To
User
Helpful Count
Tim Schroeder
5
Anthony Holloway
15
Andrew Skelly
5
Aaron Harrison
10
Ahmed Khalefa
5
See all >
Helpful Votes From
User
Helpful Count
usmc4457
5
pedro.ricaurte1
5
Anthony Holloway
5
Philip Hubinsky
5
lleweyiss
5
See all >