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Has anyone successfully integrated ECE with an email account that exists in Exchange Online / Office 365? One of my colleagues worked with Cisco and eGain but was unsuccessful in getting this to work. It's not clear to me if there is an official dec...
With regards to Gateway Hardware/Software support on the UCCE compatibility Matrix, does anyone know if the Minimum software IOS versions apply to all Gateways in the call path or only the UCCE ingress/VXML Gateway (assuming you're still using hardwa...
I'm experiencing an issue with Post Call Survey (UCCE / CVP 11.6) when calls are transferred between departments and the result is that the Post Call Survey leg of the call is restoring all variables (PV's and ECC's) from the initial call leg as oppo...
I wanted to inquire how often everyone is applying Windows OS Patches to their UCCE Windows VM's? (e.g. Monthly/Quarterly/Semi-Annually/etc)
For the partners out there with managed service practices, when you on board a new customer how often do...
UCCE / ICM 10.0.1 - My interpretation of these fields from the database schema guide is that their values should match. What I'm seeing in our database is that RouterCallsAbandToAgent is always equal to or higher than AbandonRingCalls. Can anyone w...
@bill.king1 , we were not able to solve the issue natively with UCCE. We ended up having to write and retrieve the variables ourselves in our survey application. The support engineer I worked with at the time referenced another bug: https://bst.cl...
It would only be one report and permalink, an agent level report that is filtered by Agent. You would then just modify the permalink URL to include the agents ID as a parameter. I believe this should be possible in the CUIC.js file but I have not d...
It looks like you can pass parameters into CUIC permalinks. i.e. //localhost:8444/cuic/permalink/PermalinkViewer.htmx?viewId=5BC22D1C1000013C61E3571D0A4E5AF5&linkType=htmlType&viewType=Grid&@agent_list=14527,14537You would still need to build the li...
