Mark Cockrell
Beginner
Beginner
Member since ‎06-03-2011
‎07-30-2020

User Statistics

  • 39 Posts
  • 1 Solutions
  • 5 Helpful votes Given
  • 25 Helpful votes Received
Recent Badges
CCP Member
1 Accepted Solution
10 Helpful Vote
1 Helpful Vote
10 Replies
5 Replies

User Activity

Has anyone successfully integrated ECE with an email account that exists in Exchange Online / Office 365?  One of my colleagues worked with Cisco and eGain but was unsuccessful in getting this to work. It's not clear to me if there is an official dec...
With regards to Gateway Hardware/Software support on the UCCE compatibility Matrix, does anyone know if the Minimum software IOS versions apply to all Gateways in the call path or only the UCCE ingress/VXML Gateway (assuming you're still using hardwa...
I'm experiencing an issue with Post Call Survey (UCCE / CVP 11.6) when calls are transferred between departments and the result is that the Post Call Survey leg of the call is restoring all variables (PV's and ECC's) from the initial call leg as oppo...
I wanted to inquire how often everyone is applying Windows OS Patches to their UCCE Windows VM's?  (e.g. Monthly/Quarterly/Semi-Annually/etc)     For the partners out there with managed service practices, when you on board a new customer how often do...
UCCE / ICM 10.0.1 - My interpretation of these fields from the database schema guide is that their values should match.  What I'm seeing in our database is that RouterCallsAbandToAgent is always equal to or higher than AbandonRingCalls.  Can anyone w...
Community Statistics
Member Since ‎06-03-2011 07:48 AM
Date Last Visited ‎07-30-2020 06:04 PM
Posts 39
Total Helpful Votes Received 25
Helpful Votes Given To