Has anyone successfully integrated ECE with an email account that exists in Exchange Online / Office...

I'm experiencing an issue with Post Call Survey (UCCE / CVP 11.6) when calls are transferred between...

I'm looking for any thoughts or solutions on the best way to manage a large pool of non-contiguous n...

I wanted to inquire how often everyone is applying Windows OS Patches to their UCCE Windows VM's? (e...

I'm looking for a way to view the user connections to the primary and secondary Finesse Nodes. I ass...

I wasn't thinking load balancing in the sense of distributing the load across the two servers. The i...

Bumping this to the top to see if anyone can share any experiences load balancing Finesse.

I am experiencing an issue when managing agents (supervisors specifically) in CCE Web Admin. When at...

It would only be one report and permalink, an agent level report that is filtered by Agent. You woul...

It looks like you can pass parameters into CUIC permalinks. i.e. //localhost:8444/cuic/permalink/Per...

If it's possible you would have to set the permalink programmatically in the CUIC.js file. i.e. Look...