Mark Cockrell
Member since ‎06-03-2011

User Statistics

  • 40 Posts
  • 1 Solutions
  • 5 Helpful votes Given
  • 30 Helpful votes Received
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 30 Helpful Vote
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CCP Member
1 Accepted Solution
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User Activity

Has anyone successfully integrated ECE with an email account that exists in Exchange Online / Office 365?  One of my colleagues worked with Cisco and eGain but was unsuccessful in getting this to work. It's not clear to me if there is an official dec...
With regards to Gateway Hardware/Software support on the UCCE compatibility Matrix, does anyone know if the Minimum software IOS versions apply to all Gateways in the call path or only the UCCE ingress/VXML Gateway (assuming you're still using hardwa...
I'm experiencing an issue with Post Call Survey (UCCE / CVP 11.6) when calls are transferred between departments and the result is that the Post Call Survey leg of the call is restoring all variables (PV's and ECC's) from the initial call leg as oppo...
I wanted to inquire how often everyone is applying Windows OS Patches to their UCCE Windows VM's?  (e.g. Monthly/Quarterly/Semi-Annually/etc)     For the partners out there with managed service practices, when you on board a new customer how often do...
UCCE / ICM 10.0.1 - My interpretation of these fields from the database schema guide is that their values should match.  What I'm seeing in our database is that RouterCallsAbandToAgent is always equal to or higher than AbandonRingCalls.  Can anyone w...
Community Statistics
Member Since ‎06-03-2011 07:48 AM
Date Last Visited ‎02-01-2023 12:18 AM
Posts 40
Total Helpful Votes Received 30
Helpful Votes Given To