Has anyone successfully integrated ECE with an email account that exists in Exchange Online / Office 365?  One of my colleagues worked with Cisco and eGain but was unsuccessful in getting this to work. It's not clear to me if there is an official dec...

I'm experiencing an issue with Post Call Survey (UCCE / CVP 11.6) when calls are transferred between departments and the result is that the Post Call Survey leg of the call is restoring all variables (PV's and ECC's) from the initial call leg as oppo...

I wanted to inquire how often everyone is applying Windows OS Patches to their UCCE Windows VM's?  (e.g. Monthly/Quarterly/Semi-Annually/etc)     For the partners out there with managed service practices, when you on board a new customer how often do...