Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi,I have a partner working within the public sector space that would like to extend their agent CTI integration from CCE (Using CTI Toolkit) to the CCX product. A couple of questions;1- Where do I find the SDK or other information to get them starte...
Hi,If a customer bought ACS on VMWare (2 x LCSACS-51-VM) in the past and are interested in migrating to ISE. They would like to consider moving 1 x LCSACS-51-VM to a similar VM based image and the other to an appliance based system. Both act as a red...
Can anyone confirm the two items I need to clarify?1- Using IPPA I know that the caller ID etc can be displayed to the agent before the call is answered but does/can the display stay with that info after the call is accepted?2- I know that we can han...
Can someone help me clarify what options are available to a customer with 800 APs that is finally migrating to a centralised model and therefore migrating from WLSE to WCS?Assuming that they move to v8 of WCS can they upgrade their WLSE licenses to W...
An existing customer needs to add 3 agent licenses to a v5 CCX system. Looking on DCT and checking on the GPL the part code CCX-5.0-ADDON-ENH is active however the partner is being told that this is a mistake and that they can't use it.Can you clarif...
Hi There,I'm doing the same as you but with v10 of CUCM. I don't get the same error but calls are failing when I dial into a Meetme number mapped to a 'Rendezvous' service on Conductor/TPS.Did you get things working?Ade
So I've now found the CCX CTI developer guides here;http://developer.cisco.com/web/uccxctiThat still leaves items 2 & 3 anyone?Perhaps one of the BU team can comment on Jonathan's CAD comment?My personal observation is that whilst we [Cisco] may want...
On first registration the CIUS looks to have registered but the telephony isn't available for some time (a few minutes) whilst it upgrades firmware etc. If it still doesn't complete it's registration after 5-10 minutes then use the status messages (I...
