CST planning to move from normal workstation to Citrix xendesk using thin client. Could you please advise the compatibility of Finesse with xendesk and the bandwidth requirements if the hard phone is in different vlan than xendesk.
I want to ask how to run cisco sample with jabber voice and audiosimply,i want to test the sample cisco example then implement my code to add this functionality in my app
Dear all, I need to alter the CTI OS Supervisor Desktop chat tool to send a chat message to all agents not just one agent. What code should I add to the supervisor desktop toolkit to enable this feature.Thanks in advance for your kind help.
Dears, We have an issue with the time zone on CVP 9.0. The issue is that we are on daylight time saving setting and the CVP gets the default time without the daylight time saving advance in time. When we change the calendar/time settings and c...
We're supposed to make a conference call between agent, customer and IVR, so during the conference the customer requires authentication privacy and security. We need the DTMF tone masking or putting the agent on hold to prevent the agent from listeni...
What about the DTMF tone masking or putting the agent on hold? I couldn't find any solution to this part to keep the authentication code secured from agents.
Hi all, I have this problem too but I can't find a solution to put the agent on hold during the conference with the IVR so the agent can't listen to the DTMF tones of the customers' authentication passwords.Can you please help how to put the agent...
Actually I started the VXML service and the whole machine, windows server. At first when I tried using JAVA_OPTS and TZ system environment parameters and restarted the VXML service nothing changed.This issue happened after deploying a new application...