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Isidro Fernandez
Level 1
Level 1
Member since ‎09-15-2011
‎07-23-2020
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  • 41 Posts
  • 2 Solutions
  • 43 Helpful votes Given
  • 21 Helpful votes Received
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First Discussion
5 Discussion Posts
5 Helpful Vote
30 Discussion Posts
25 Helpful Vote
20 Helpful Vote
20 Discussion Posts
15 Helpful Vote
First Comment
10 Discussion Posts

User Activity

vNic to VMXNET3, a simpler way??

11-28-2015
So we all know we need to convert, when upgrading or migrating to 10.x or 11.x the existing vNic to VMXNET3 type for performance purposes and to be supported by TAC. Now the methods provided are intended to keep the existing MAC address of the vNIC, ...

UCCE Multiple JTAPI users monitoring phones. any issue?

05-02-2014
Hi,I'm interested in hearing if you have ever seen UCCE phones monitored byt multiple JTAPI users (at least one more in addition of pguser). If you have seen it, any issues observed or is there anything written about its supportability? In particular...

UCCE querying AD from script editor

04-01-2014
Hi, Just wondering if this is at all possible, for instance to query a telephone number and compare it with CED from the caller. ThanksIsidro

CCX 9.0 Wrapup time per Agent, Team or Workflow

08-21-2013
Hi all,Quick question; on UCCE you can configure Wrapup time per agent or team. this make sense as normally Teams share the same way of work and Queues are shared between multiple Teams. On CCX I've only seen wrap-up time being configured on CSQs and...

UCM 9.1 supportability

01-29-2013
Hi CCBUCan you provide the next CCE version supporting UCM 9.1 and timelines? We are currently holding a project due to this.ThanksIsidro                  
Community Statistics
Member Since ‎09-15-2011 04:15 AM
Date Last Visited ‎07-23-2020 12:15 PM
Posts 41
Total Helpful Votes Received 21
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