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So we all know we need to convert, when upgrading or migrating to 10.x or 11.x the existing vNic to VMXNET3 type for performance purposes and to be supported by TAC. Now the methods provided are intended to keep the existing MAC address of the vNIC, ...
Hi,I'm interested in hearing if you have ever seen UCCE phones monitored byt multiple JTAPI users (at least one more in addition of pguser). If you have seen it, any issues observed or is there anything written about its supportability? In particular...
Hi all,Quick question; on UCCE you can configure Wrapup time per agent or team. this make sense as normally Teams share the same way of work and Queues are shared between multiple Teams. On CCX I've only seen wrap-up time being configured on CSQs and...
Hello Paul, I believe I didn't explain myself correctly. When a user connects through VPN, we want always DNS lookups to video.mycompany.com to use computer's forwarder instead of being DNS requests being tunneled. So split DNS might be a confusion ...
Hello Carco, Yes, we want to make sure Jabber DNS SRV lookup goes out to an External DNS (outside VPN tunnel) rather than our corporate DNS so a different set of expressways are returned. In our company, _collab-edge._tls.video.mycompany.com exists i...
Great article in these challenging times, great thanks Carco! We are planning to exclude dynamically a domain and we would like to know how granular can you be with the value, the use case for us is excluding Jabber DNS SRV lookup which looks like _c...
Thanks for getting back Jaime. AM way of reaching BU is long and not worth in most cases. I was hoping some TAC or BU monitoring the forum could give some light on why the simplest way is not supported....any issues found?
cheers
Isidro
