Isidro Fernandez
Member since ‎09-15-2011

User Statistics

  • 41 Posts
  • 2 Solutions
  • 43 Helpful votes Given
  • 21 Helpful votes Received
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So we all know we need to convert, when upgrading or migrating to 10.x or 11.x the existing vNic to VMXNET3 type for performance purposes and to be supported by TAC. Now the methods provided are intended to keep the existing MAC address of the vNIC, ...
Hi,I'm interested in hearing if you have ever seen UCCE phones monitored byt multiple JTAPI users (at least one more in addition of pguser). If you have seen it, any issues observed or is there anything written about its supportability? In particular...
Hi, Just wondering if this is at all possible, for instance to query a telephone number and compare it with CED from the caller. ThanksIsidro
Hi all,Quick question; on UCCE you can configure Wrapup time per agent or team. this make sense as normally Teams share the same way of work and Queues are shared between multiple Teams. On CCX I've only seen wrap-up time being configured on CSQs and...
Hi CCBUCan you provide the next CCE version supporting UCM 9.1 and timelines? We are currently holding a project due to this.ThanksIsidro                  
Community Statistics
Member Since ‎09-15-2011 04:15 AM
Date Last Visited ‎07-23-2020 12:15 PM
Posts 41
Total Helpful Votes Received 21