Call Agent WFH having issues with this intermittently. Around several people occured. We are using VPN. What could be the issues ? The Finesse team said from the log , it would be due to error 50003. The agent was logged out because ACD report device...
Hi, we are planning to remove the firewall in between voice gateway and the Core Switches that connect the CUCM devices.Is it possible and any advise on the CUCM itself in term of configuration ?
We have office in AUS , and previously if want to call AUS, need to key in 8 6101 xxxx (4 extension of Aus)Currently it is not working.When i dial, it showing like this . Why ya ? and how can i check. My CUCM side or Aus side ?
Hi,i'm trying to forward if answer not call.I worked if using full international number. but i'm trying if using VOIP number possible. i try to input the VOIP number string but when test , it fail.
Yes most of our laptop client is using 5ghz of connection. But I still need to justify the slowness issues. I'm seeing from the WLC , 523 entry of unclassified Rogue AP. What should I do with it ? Any advise.
if talking about delay, it the traffic across VPN would be considered as well ? Although as i mention before, the VPN itself is connected. doesn't show any disconnection during that time period. maybe delay or latency from device traverse through VPN...
All the agent VPN connectivity is still connected. No disconnected. This is also confirm as agent were using other application as well at the same time.Only the Finesse error prompt out.On the CUCM side, checked and from the log retrieve is pointing ...
It was Jabber. if the connection is fine on the machine itself, i dont see why it went out of service.and it was too frequent. I want to inform as well , on the internet browsing site, we do have a cloud proxy as well. Could it worth checking as wel...