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I have a client that is looking to allow internal users to call Locally and Toll-Free. Unfortunately, the CORs available do no allow that without opening full long distance calling.
Internal—Privileges to call numbers that are internal to the o...
Just have a quick question, if there any way for calls going to UCCX for an internal queue (in this case the IT Help Desk) not to display the agent number/name on the calling phone? It would be much better if the trigger information remained or even...
Having a heck of a time finding VLT for CUCM 9.1.I can find the download for VLT 2.7(7) that works for up to 8.0 but it looks like I need VLT 2.7(8) for 9.X.I cannot find the download anywhere on the CCO.1) Can someone verify that VLT 2.7(8) (or late...
Hi,I have seen a document for CUCM giving the MINIMUM AD rights that are required by the service account to connect the CUCM for user accounts and authenication but have spent the last day looking for it again and can't find it for the life of me.If ...
Hi;We are configuring a Show and Share Workgroup server (part number sns-svr-c200wg-k9) for one of our customers, but I have one concern with this box. The server ONLY comes with a single 2TB drive, and does not seem to have any options for RAID co...
That's what I had assumed as well. I know I had done that with older UCCX servers and older phones and I thought that corrected the issue. In this case, the caller sees the CTI Port information and then when the agent picks up, they get their infor...
In this case, I am looking at the Current Wait Duration in the Overall IPCC system, so there isn't a CSQ associated with it.This SHOULD (unless I am completely misunderstanding) how long the contact has been on the system including all menus, CSQs, e...
Does anyone know if the line limit will be increased on the phones in version 8? When you have two 7916s connected, you can only use the first screen on the second expansion unit. When I looked it up last time it was going to be corrected in "futur...
