I would like to ask, if I want to rehost license UCCX, do I need valid service contract number to open TAC?
I plan to change IP DNS and domain name UCCX, but the UCCX doesn't have contract number.
UCCX Version is 188.8.131.5200-51 (ES02-24)
I have issue when an agent answers incoming call, cisco finesse state is RESERVED (ideally the state should be TALKING). After call ended the state change to READY. Answering another new call...
I have an issue, after upgrade CUCM from 12.0 to 12.5 I feel when I export phone data from import/export bulk administration takes longer time than before.
to export phone with 5980 number of records it takes time approximately 5 hour...
I just want to make sure, because I still confused reading the datasheet.
Does CUCM 12.0 compatible with UCCX 11.5?, or do I need to upgrade UCCX to 11.6?
Thank you in advanced.
Good day, My customer plan to upgrade OS to windows 11. In windows 11 there is no internet explorer, I have tried using mozilla firefox and microsoft edge with compatibility internet explore to login cisco finesse, but stuck in loading report. It wor...
Since upgrade to Win 11, we use Microsotf Edge (in internet explorer mode) because internet explorer is no longer exist in Win 11.
I haven't yet collect the browser console log, because after agent logout dan re-login to cisco finesse, ...