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herus
Level 1
Level 1
Member since ‎02-23-2020
‎08-16-2023
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User Statistics

  • 30 Posts
  • 1 Solutions
  • 63 Helpful votes Given
  • 135 Helpful votes Received
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75 Helpful Vote

User Activity

Rehost License UCCX

06-11-2023
Hello Everyone, I would like to ask, if I want to rehost license UCCX, do I need valid service contract number to open TAC? I plan to change IP DNS and domain name UCCX, but the UCCX doesn't have contract number. Thank you

Agent state reserved when talking

05-17-2023
Hello Everyone, UCCX Version is 11.6.1.10000-51 (ES02-24) I have issue when an agent answers incoming call, cisco finesse state is RESERVED (ideally the state should be TALKING). After call ended the state change to READY.  Answering another new call...

Export phone from import/export bulk administration takes longer time

02-12-2023
Hello everyone, I have an issue, after upgrade CUCM from 12.0 to 12.5 I feel when I export phone data from import/export bulk administration takes longer time than before. to export phone with 5980 number of records it takes time approximately 5 hour...

Does CUCM 12.0 compatible with UCCX 11.5

09-16-2022
Hello everyone, I just want to make sure, because I still confused reading the datasheet. Does CUCM 12.0 compatible with UCCX 11.5?, or do I need to upgrade UCCX to 11.6? Thank you in advanced. Regards

Ask compatibility browser for finesse desktop in windows 11

03-16-2022
Good day, My customer plan to upgrade OS to windows 11. In windows 11 there is no internet explorer, I have tried using mozilla firefox and microsoft edge with compatibility internet explore to login cisco finesse, but stuck in loading report. It wor...
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Community Statistics
Member Since ‎02-23-2020 04:55 PM
Date Last Visited ‎08-16-2023 12:09 AM
Posts 30
Total Helpful Votes Received 135