I want to check number of Max attempt done by Dialer to connect a Phone, can yo u please guide which table exactly refer this? w r using SIP Dialer and in configuration, we have configured 3 Max AttemptsRegards,Hina
HiI want to upgrade my contact centre from ICM 7.2(x) to 7.5(x) or 8.x and this need upgrade of SQL-2000 to SQL-2005. Can anyone help me out what problems will be faced during this migration?Also is SQL-2005 bundled with ICM SW?What is EOS/EOL of SQL...
At this moment we have two sides, Side-A and Side-B. Side-A has 5 Subscribers and one Publisher where Side-B has 3 Subscribers having clustering over the WAN. Now we want to separate the clusters and for this we need one Publsiher at Side-B. Can anyb...
I used like thisselect * from t_Dialer_Detail where CallStatusZone1 = 'M'select COUNT(*) AS [attempts], Phone from t_Dialer_Detail where CallStatusZone1 = 'M'GROUP BY Phone
Thank you very much .. can you please tell one more thing, how can we check that the number is attempted 3 times but didnt receive or answered by customer ?
