About Hina Jabeen

Hina Jabeen · 05-27-2013

I want to check number of Max attempt done by Dialer to connect a Phone, can yo u please guide which table exactly refer this? w r using SIP Dialer and in configuration, we have configured 3 Max AttemptsRegards,Hina

Hina Jabeen · 04-11-2013

I am using CLID node and matching Calling Line ID numbers to go to CSRs, anyone can tell me is there any limit for adding the numbers in the node?

Hina Jabeen · 03-11-2013

Can anybody explain how to config the IVR based compaign also known as an unattended or unassisted campaign in 8.x ?Regards

Hina Jabeen · 11-10-2010

HiI want to upgrade my contact centre from ICM 7.2(x) to 7.5(x) or 8.x and this need upgrade of SQL-2000 to SQL-2005. Can anyone help me out what problems will be faced during this migration?Also is SQL-2005 bundled with ICM SW?What is EOS/EOL of SQL...

Hina Jabeen · 09-28-2007

At this moment we have two sides, Side-A and Side-B. Side-A has 5 Subscribers and one Publisher where Side-B has 3 Subscribers having clustering over the WAN. Now we want to separate the clusters and for this we need one Publsiher at Side-B. Can anyb...

Hina Jabeen · 10-28-2015

Hello, A very good document indeed. Can you plesae confirm the process is same for 10.5?

Hina Jabeen · 05-28-2013

I used like thisselect * from t_Dialer_Detail where CallStatusZone1 = 'M'select COUNT(*) AS [attempts], Phone from t_Dialer_Detail where CallStatusZone1 = 'M'GROUP BY Phone

Hina Jabeen · 05-28-2013

Thank you very much .. can you please tell one more thing, how can we check that the number is attempted 3 times but didnt receive or answered by customer ?

Hina Jabeen · 04-12-2013

Can you please guide to a document which is showing end to end config of this DB and related config ?

Hina Jabeen · 04-12-2013

The case is we are using this CLID node to block the prank callers to enter in the call centre and after matching release the calls coming fro these CLIDs. Now what happening we have 11 numbers already in this node, i have entered 12th number and tis...

Member Since	‎01-07-2006 10:11 PM
Date Last Visited	‎11-13-2019 12:39 AM
Posts	36
Total Helpful Votes Received	5

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Max Attempts in SIP Dialer

CLID Node Limit

IVR based compaign

Upgrade ICM 7.2(x) to 7.5(x) or 8.x

CCM Cluster Separation

Hello,

Max Attempts in SIP Dialer

Max Attempts in SIP Dialer

CLID Node Limit

CLID Node Limit