About Ron Nelson

Ron Nelson · 06-21-2016

In our current set of grammars on CVP 10.5, we are using an application parameter grammar at the first set of voice prompts in each application. The grammar looks like the following:<?xml version='1.0' encoding='UTF-8'?> <SWIparameter version="1.0" i...

Ron Nelson · 11-25-2015

Has anyone built a gadget for finesse using a signed request? Can anyone provide an example of XML configuration and gadget config. It looks like you only configure the parameter as shown below. I'm not sure what process is signing the request or how...

Ron Nelson · 11-12-2015

Our company has recently upgraded to CVP 10.5 and use Jenkins to run a windows batch script to execute the buildapp.bat that is part of the SAB tool.In 9.0 this executed just fine and built our app in preparation for a deploy.When we updated the SAB ...

Ron Nelson · 08-15-2014

We are in the process of migrating from 8.5.1 to 9.0.1 and we're running into some start up errors on the VXML Server. When loading the gate way adapters the system throws an AbstractErrorMethod. Here's the details.java.lang.AbstractMethodError: co...

Ron Nelson · 05-01-2014

We've changed our internal monitoring solutioon to a monitor log files. Our new enterprise solution cannot read the constantly open acitivty_log**.txt files because they don't close until the next day when we roll the file over. I'm looking at setti...

Ron Nelson · 10-12-2016

Developers should be careful when storing those items in localStorage. Ensure they do not contain any PII as this info could be accessed by any javascript, executed by the browser and not just your own.

Ron Nelson · 10-12-2016

You can also register an event for beforeunload.window.onbeforeunload = function (e){....};

Ron Nelson · 06-21-2016

This sounds like a good use case for an XML or API gateway. I especially could see this in calling webservices from something like Salesforce or getting stock quotes as good examples.If this is setup in the XML/API gateway correctly, this just looks ...

Ron Nelson · 06-15-2016

Deepak and iptuser55 this still may not work for a couple reasons. 1) if you're using Finesse in https which I believe is a default in later versions of finesse, more modern browsers will block the mixed content due to security. Using IE11 built in d...

Ron Nelson · 12-16-2015

I'm not as familiar with the uccx side of things. When this has happened to us (vxml apps) it's because the audio file is cached. Have you tried clearing your cache with the following command? CLI Command: set http client cache stale

Member Since	‎07-10-2013 02:22 PM
Date Last Visited	‎06-27-2018 12:18 AM
Posts	34
Total Helpful Votes Received	7

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CVP 10.5 / 11 and Nuance 10

Oauth

CVP 10.5 SAB

Migrating to CVP 9.0.1

Using SNMP Logging to monitor IVR applications

Re: Retain Call Variable values when agent accidentally closes Finesse browser

Re: Logout or Browser close event in Finesse gadget

Re: Accessing internet/cloud web services

Deepak and iptuser55 this

I'm not as familiar with the