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HiI have UCCx 11.6 premium versionIn UCCx script we want to load prompts from external media server in order to play it into the call flow menus.UCCx and media server, both are on the same LAN. We already have an URL were to download those prompts th...
HiI'm wondering if anyone could advice me about chat between different teams if it is supported yet in CCx 8.5 without using a Presence server.In SRND it is not clear about this particular scenario and I know that in previous versions it wasn't suppo...
Is there any way to send a warning email to supervisor when agent reached certain amount of time during established call?, if yes, could some body give us an idea how to configure it? Thank you
HiI have a Contact Center Express solution with backup scheduled every day.Even the backup process is finished successfully, since few days ago, the process is taking a long time to finish, around 30 minutes and before upgrading it took around 5 minu...
Hi I’m wondering if there is some way to get the license info in Contact Center Enterprise solution version 7.2I’m interested to know how many simultaneous agents can be at the same time in a UCCE solution. Thanks in advanceRegards
HiJust I want to share the solution we found to this issue is causing locale is not loaded by IP-Communicator.The environment where we faced the problem with locale was using the latest version of IP-Communicator (8.6.3) installed in Windows 7 and th...
Hi AnandThank you for your explanation, it is helpful but maybe I didn’t make right question, sorry.I would like to know if it’s possible to get an email warning after certain amount of time during established call with an agent not in queue or waiti...
Hi JoeI had double check JTAPI resync after upgrade CUCM and the BackUp is set toa network destination.I thing so that problem comes after my client change speed and duplex toauto in to the port of the switch the server is connected to after somemigr...
HiI guess you may have to open a TAC request because I've never seen this kind of error. It looks that you need some fix to be installed into the MCUMay be the Cisco's TAC guys can help you, they have more tools and patches and fixes and probably the...
