We have UCCx 8.5 Please let me clarify a bit my comment, in USA daylight saving time began in March 8 2015 and in Mx began in April 5th 2015. So based on this difference in DST in different countries, I can't use a simple timezone variable, I must adjust it based on the DST differences on the world. As you said, setting TimeZone in Day of the Week is not enough to have the right time.   Now in my script in the timezone variable I've created, I must increase/decrease the value of GMT -5 in order to have the right time for all different campaigns running on different countries. This is the reason why I want to add/decrease the value of TZ variable Please let me know if further clarification is needed, I'll be more than happy to help you. Thank you ... View more

I'm wondering if you could share some info about reporting, couldn't you? Is it possible to customize reports in CUACE? Tanking you in advance ... View more

Hi Just I want to share the solution we found to this issue is causing locale is not loaded by IP-Communicator. The environment where we faced the problem with locale was using the latest version of IP-Communicator (8.6.3) installed in Windows 7 and the latest SR for CUCM version 8.6. The same apply for previous versions of IP-communicator and CUCM. To solve this issue you need to copy the tftp.exe file located in %WINDIR%\system32 in to the folder where IP-Communicator was installed, commonly in “C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator” as well to disable your Firewall an AV or allow TFTP port in your firewall settings and antivirus If you can’t find the tftp.exe file in your windows directory, you need to enable it through “Add remove windows components” located in control panel “install/uninstall programs” For some reason, the IP-Communicator is not searching the tftp.exe file in the Windows’s environment variables. Regards ... View more

Hi Anand Thank you for your explanation, it is helpful but maybe I didn’t make right question, sorry. I would like to know if it’s possible to get an email warning after certain amount of time during established call with an agent not in queue or waiting. Kindly could you give us your comments? Thank you Martin ... View more