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mightyking
Level 6
Level 6
Member since ‎03-29-2007
‎10-08-2024
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User Statistics

  • 1805 Posts
  • 26 Solutions
  • 1440 Helpful votes Given
  • 400 Helpful votes Received
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70 Discussion Posts
60 Replies
350 Helpful Vote
350 Replies
40 Discussion Posts
350 Discussion Posts
400 Discussion Posts
40 Helpful Vote
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400 Replies

User Activity

Reserved and Not Ready pop up gadget

10-01-2024
Hello Everyone,Our agents have many different applications open and most of the time they don't notice their state changes. They often get stuck in Reserved and Not Ready states. I am looking to create gadgets that pup up when our agents are in those...

CUIC Report shows Callback calls as abundant

09-24-2024
Hello Experts,My Callback script is working as expected. The only issue is that the CUIC report shows the Callback as an abundant call. Is this a normal behaviour or I am mising some configurations? TEST_2iem_Chance_Fr is the main queue where the cal...

UCCX Call Back

09-06-2024
Hi Expert,I have a callback system that works fine. Now I need to work with two queues at once. We need to take into account the language in which the call was received and make the callback with the appropriate language. The language options are Eng...

Scripting Tips

07-29-2024
Hello Experts,Here's our opening hours:Sunday to Thursday: 8am to 11pmFriday and Saturday: 8am to 1:30amHere's where I need your help:When a public holiday falls on Monday (September 2, 2024, October 14, 2024, April 21, 2025, May 19, 2025, September ...

Finesse Admin Page

07-12-2024
Hello Experts,When trying to access Finesse Administration page from drop down menu in UCCX, I receive the folowing message.  Due to inactivity, this session will expire in 1 minute. If you want to extend the session, move your mouse or click here.Ci...
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Community Statistics
Member Since ‎03-29-2007 10:16 AM
Date Last Visited ‎10-08-2024 03:50 AM
Posts 1,805
Total Helpful Votes Received 400