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Hello,I hit this bug when tried have IVR based campaigns on PCCE 11.6 and Cisco TAC gave me this BUG reference.Just FYI, when You change just NetworkTargetID value router will still use old one (restart of router doesn't help ). I can't say if it's...
Hello,just FYI. After update ES7 on one pre-production ECE deployment I hit some bug and Web server give me error 500 on all consoles (default/system/liteagent).I work on it with TAC but please write here if anybody hit this issue too. ThanksStano
Hello,have anyone good ideas for some wireless peripherals for Telepresence systems ?From my point of view cables are boring when we install SX80 with dual LED panels on mobile stand from Vogels and really cable to microphones and touch panel looks b...
Hello,only for information because I failed to find any information about this.we try to migrate old CUCM 6.1.5 on MCS platform to CUCM 10 on VMware with PCD. When we add discovery task to old cluster it ends with "Discovery completed with errors". W...
Since CIM 9.x throught ECE 11.6 and 12.0 and possible it will be the same for 12.5 and 12.6, MR PIM usually started sooner than the router after restart/outage of ICM core and therefore ECE receive new task failure response and put all activities wit...
I had a similar issue on ECE 12.6 but with picking from DEQ when agent is in not-ready state when error message is"UCCE is not able to route this activity to the target agent. Please ensure that Enable Pick Pull While Not Ready setting is enabled at ...
And one other thing, ECE 12 with PCCE 12 have migrated KB with whole management functions to SPOG but role setup on SPOG is just ECE or not, therefore if I give access to customer for manage KB he can change everything, great...
Now I know the difference between CIM, ECE and eGain Solve but it’s really needed to throw away basic folder structure in KB ? Solve have a lot of great functions and who need it must go for Solve but really basic folder structure will be enough for...
