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We aren't using Mobile Agent and would like to remove the "Login As A Mobile Agent?" checkbox as it confuses some of our users. We are on UCCE 10.5 and Finesse 11.
Thanks,
Mark
I have an issue where in order to troubleshoot it would be great to have a visual of who is "queued" for a Skill Group in real-time (or as close as I can get). Is there a SQL table I can view that would store this information -- Rogger, AWDB? Or is t...
Having difficulty making the numbers add up when comparing results to the Call_Type_Interval table results. From the TCD I am currently trying to add together NetQTime + RingTime + NetworkTime for the associated CallTypeID, CallTypeReportingDateTime,...
I have several operators that need a variable amount of time for reversion -- can TAPI override the Clusterwide setting for Call Reversion Timer. I am using 7965s with CUCM 8.6 and the individual Call Park Reversion setting for the line appears to on...
Thanks Bill, working greenv1971 on this. I have confirmed that we are using CCP (same as Social Miner?) to create a Callback Campaign. We are not using SIP trunking, so I believe this was why we went the route of using UCCE with Outbound Option. That...
Hmm, the reason I wonder is that in another post -- https://supportforums.cisco.com/discussion/13182361/no-mobile-agent-checkbox-after-finesse-1051-es08
He states that "by enabling REST Proxy Authentication, they broke the callback in Login.js initi...
We are experiencing a similar issue to this as we have been testing the 8861. The issue seems to be related not to software in our case, but the hardware. If the phone and the expansion module are flexed the connection between the KEM and the phone i...
Das, would love to say that I had figured it out, but haven't been able to. I'm not sure if this was posted to Developer forums but that might be worth a shot.
On what version are you experiencing this, I have been on 8.6 since I posted this. We are...
