Mark Knepper
Level 1
Level 1
Member since ‎02-12-2013

User Statistics

  • 27 Posts
  • 0 Solutions
  • 1 Helpful votes Given
  • 0 Helpful votes Received
Recent Badges
CCP Member
10 Replies
5 Replies

User Activity

We aren't using Mobile Agent and would like to remove the "Login As A Mobile Agent?" checkbox as it confuses some of our users. We are on UCCE 10.5 and Finesse 11. Thanks, Mark
I see that PCCE has had Live Data starting at 10.0, anybody have any idea when Live Data features will be available for UCCE? Thanks,Mark
I have an issue where in order to troubleshoot it would be great to have a visual of who is "queued" for a Skill Group in real-time (or as close as I can get). Is there a SQL table I can view that would store this information -- Rogger, AWDB? Or is t...
Having difficulty making the numbers add up when comparing results to the Call_Type_Interval table results. From the TCD I am currently trying to add together NetQTime + RingTime + NetworkTime for the associated CallTypeID, CallTypeReportingDateTime,...
I have several operators that need a variable amount of time for reversion -- can TAPI override the Clusterwide setting for Call Reversion Timer. I am using 7965s with CUCM 8.6 and the individual Call Park Reversion setting for the line appears to on...
Community Statistics
Member Since ‎02-12-2013 03:06 PM
Date Last Visited ‎10-21-2020 12:11 AM
Posts 27
Helpful Votes Given To