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Guys, I have many question on UCCX Finesse.. I home someone can help me outI plan to install the Social Miner to Chat with Customer in the next week for our business... 1 )(Chat Inactivity Timeout) is it 15 seconds by default ? what is recommended...
Guys, All My computers are integrated with Active Directory in a domain controller. When I am login to Jabber client I got many Certificate error, I have to accept them all manually, I think I have to accept ( As Jabber is integrated with all server ...
Hi there, since we migrate to UCCX v10 our monthly repport are limited to 8000 rows.This is well documented at Cisco.Anyone knows a workaround for that ? We need to do bigger report thanks
With Unity v10 to enable SpeechView (Speech-to-text) I was wondering if it still required an external Transcription server like nuance ? Anyway to do it without Nuance...is it possible to do it with unity only (without any third party server ) ?
Can they get Chat session when they are not ready ? Is there a way to force the priority, let's say if we want a better service for Chat, ( like we can do in a queue where we can change the priority )
Hey,In your send http response, instead of having Text, can you put the value of a variable. So let's say there is a call that goes in the queue and it verify the average waitting time in the CSQ, can this value be in the http response so if we typ...
Unfortunately, I don't have access to the actual server. Do you think my best option is... when thoses phones will be on the other cluster, the new v9.. is to use Phoneview to delete CTL files ?
To be sure I have a good understanding... Let's say the actual application in production is a CSQ ( Waiting Queue ) and have a variable for average time. With this application today I have a Trigger to reach it. I will add another Trigger, but it i...
