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I have configured MOH on a CME system. It is working fine for 2 users.However, when there is a conference and when 1 party put on hold, the whole conference can hear the MOH audio. How I can suppress MOH in CME?regards,
I wish to conduct a short survey of my call center agents, after they have handled a call. My idea now is that the agent will send the caller to a CTI route point tied to a survey script on IPIVR. However, I can't figure out how I can send the AgentI...
I am task to take over a wireless project for a convention.Scope: To provide wireless coverage for a convention room of about 120m x 100m with some rooms partition for private meeting(sound proof). Need to cater for about 300 concurrent users.An init...
Hi,I am trying to setup an AA function for a company with the following prompt:"Welcome to XXX company, if you know the person extension, please key in now. Otherwise, please press 1 for ..."But the problem is when the caller key in the extension num...
Hi,Is it possible to select a dial peer based on the calling number and NOT the called number?eg. Phone extensions 7XXX uses dial-peer 1, and phone extensions 8XXX uses dial-peer 2. Both dial peers have the same destination pattern.Is this possible?...
Hi Frank,Thanks for responding. The problem is that when the agents do a transfer(blind), the CallerID reflected in the IVR is that of the Caller. Do you know a way I can capture the Agent Extension? Below is what is happening now.Caller (1111) -> Ag...
Actually, this information may be outdated. My new publisher is definitely running a ntp server and the default install of any subscriber will point the ntp service to get their clock from the publisher.I have no official doc to back this up though.
hi, I should have made myself clearer.eq I have 2 IP Phones 1111, 2222 and I have 2 ISDN serving 1111 and 2222.my config will bedial-peer voice 1 voip destination-pattern 1111session-target ipv4:ccmdial-peer voice 2 viopdestination-pattern 2222sessio...
