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Hello,
I'm trying to provision a Room Bar in MTR mode, but the Microsoft Teams Room Experience option does not appear in the initial setup. The option is not available on a specific device. The room's software version is RoomOS 11.15.1.6 ab740596da6,...
Hello, We have a customer who was not able to create new reports in CUIC, so we deleted a report and after that he was able to create a new one. I would like to know what is the limit for creating reports in CUIC. Below is the table with the storage ...
We have a customer that his agents currently transfer the answered call, before the call ends, to a trigger inside the UCCX using a gadget configured in Finesse. However, this gadget is not working properly in some browsers.I would like to know if th...
Hello everybody, My customer reports that his agents are complaining that the IP Phone is showing missed calls without the phone ringing. I checked the call at CUIC report and see that there is no time of conversation or ring time, only time in queue...
Hello everybody My customer has a UCCX 11.5, and when I try generate Contact Service Queue Activity by CSQ Report at weekends periods and filtering some especifics CSQs, a error menssage appears in the browser (Firefox): "a web page is slowing down y...
Hello, I reached this conclusion because I had to delete a report to create a new one. I also saw these messages below in the logs:[08/06 10:58] Pedro Miranda0000000004: 10.0.77.3: Jun 03 2021 20:37:16.600 -0300: %CCBU_CUIC_MODEL_OBJECTS-0-ERROR: <...
