We recently upgraded from 7.1(2a)SU1 to 7.1(3b) after our licensing TAC case was resolved (too many license files to load before the allotted time causing UCM service to fail completely).  We also upgraded from the default firmware 8.5.2SR1 to 8.5.3 ...

On any of the 79x5 instruments, it appears if you have your headset hooked up to the headset port on the back of the instrument AND the handset plugged in to its port on the back as well- that whenever you have an active call using the headset that i...

I know you can change it for the entire device by using the Volume +/- when the handset is on hook. I also see where you can configure this under the Line appearance for Ringer Setting (Phone Idle & Active) to Disable, Flash, etc. Is it possible to...

When is Cisco going to allow their voip wi-fi instruments (7921/25) to start using SIP?

I've tested Extension Mobility on a couple phones successfully. I've since disable EM on the device, unsubscribed the device from the EM service and reset the phone. However, if I go to Phone Services -> EM -> Dependency Records, it lists I have tw...