Hey Hoping someone has seen this before.  I needed to reboot the Presence sub as it had been up for over 1000+ days and not displaying services properly. I disabled HA, I dont know why but I remember it being recommended before rebooting. Once the su...

Hi all, i have a request that after 60 seconds the caller is to be offered the option to leave a voice by means of pressing 1.   If they do not press 1 the call goes back to being queued again.   The problem is the call.timeinqueue remains over 60 an...

Hi all,Hoping you can help. I have been told to update our UCCX and I need advice on what to look out for? Its a relatively small jump but I am cocerned that the CAD client will need to be updated for it to continue to work along with a Java update. ...

Hi all,I have been  asked to apply updates to our UC cluster to get us up to the latest version 9.I am concerned about breaking something and want to ask about version compatibility conflicts.I have listed out current servers and there versions below...