Hello,   All my agents are on ready state however incoming call still goes to VM. This is an intermittent issue, not happening to all the calls.  We are using UCCX11.6

Hello,   We recently deployed PRI line on our CUBE gateway.  After deployment of line, calls are not getting recorded on gateway. We are using network recording (Calabrio).  However on our SIP line all calls are getting recorded.   Thanks 

I am facing issue with the reconciliation of WFM call records. It is not attaching all data of agent with the call. gives us error timestamp does not match. But this happens for some calls only. That is some random calls having this issue. Not sure w...

Hello,   Want to know if there are any tools with which we can monitor voice quality, and also generate a weekly/monthly report.  We do have tools to check network stability, is there any similar tool available to check the quality of VoIP calls.   

Hello, We have Cisco WFM working on UCCX environment. When we search for records not all records show agents name and team name associated with it. This is difficult for the unarchive user to search records.  We have given the team access to them how...