Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Is there a link or document explaining and laying out the acceptable range of SNR? I have seen one forum that stated +35 was a good number but would like to have some documentation to back our findings of a Spectrum Analyer report to a client.Thanks
We are looking to upgrade a client to 7.x Unity and recording of calls came up. Does unity have a clean way to set up recording of a conversation by pressing a button to start/stop recording of calls without interupting a conversation with a client?...
If a client uses the built in ACD such as longest-idle will the CDR records give info that could be parsed to give generic reports like longest call waiting or any type of ACD reporting capability. Long story and only need short answer yes or no so I...
This is good info but when the user is going through the steps the end party would be placed on hold briefly while setting this up. I was wondering if there is a way to not do this and the system set it up in the background so that there is no inter...
I am looking for a solution that is used for voice communications and not data, sorry for the confusion on that. I wanted to use a cellular gateway for in/out bound dialing on the Verizon Wireless network for cell to cell calls.Thanks
