I am passionate about Technology, Mentoring and Blogging.
I am a customer-centric and results-driven Software Technical Leader at with expertise in driving software quality in agile environment in Mobility, Web Services, and Cloud domains. My professional experience ranges from leading agile software, system, and team focused on delivering industry-leading IT solutions globally.
+ Technically managing global teams for Cisco CMX (Cisco Connected Mobile Experiences) cloud offerings which uses open source databases such as Cassandra, Influxdb, Redis, and Postgress.
+ Supporting pre-sales PoC projects for customers from retail, airports, education and hospitality, while working closely with sales engineers in the field.
+ Leading post-sales activities by troubleshooting, resolving and educating customers with complex issues related to Cisco CMX cloud.
+ Managing agile system scale, performance optimization and automation projects based on CMX public and private cloud business use cases as well as real customer feedback.
+ Co-leading Inclusion and Collaboration charter for CSG organization at Cisco by designing and driving events that help employees learn and feel connected.
I am passionate about Technology, Mentoring and Blogging.
I am a customer-centric and results-driven Software Technical Leader at with expertise in driving software quality in agile environment in Mobility, Web Services, and Cloud domains. My professional experience ranges from leading agile software, system, and team focused on delivering industry-leading IT
When Cisco Live 2017 was Calling All Superheroes to the event in Las Vegas, behind the scenes, a team quietly made the best Wi-Fi experience possible while these IT professional attendees were sharing ideas on social media, sharpening their technical expertise in break-out sessions, watching product demos in World of Solutions, taking a break on work e-mails, and getting inspired by Cisco CEO Chuck’s keynote speech broadcast. All attendees might have been oblivious to the fact that the Cisco Live Wi-Fi network worked with absolute reliability, handling ~18,289 concurrent devices and 35,442 unique clients at peak traffic, while ~10TB of data was transferred wirelessly (per day) for a total of 39 TB for the week! Who are these the unsung heroes saving the day of Cisco Live experience yet again in Las Vegas? Meet the Cisco NOC (Network Operations Center) team. The team is made up of the best and the brightest of Cisco professionals from Advance Services, various Business Units, TAC, and Escalation teams. They are passionate about what they do and enjoy the thrill of living on the edge. The NOC team is usually one of the first in, last out Cisco teams at the venue. Pre-planning phase consists of the NOC chief architect and core team architecting the network, which uses the latest products and balances new capabilities, with a risk of bringing it in a Cisco Live environment. Meticulous planning of each floor maps is done, keeping in mind the structure of the venue. Cisco access points are placed in Cisco Prime Infrastructure maps, RF antennas are aligned precisely, Cisco access point software is downloaded in advance, and switches are configured in Cisco labs. All of the equipment is shipped to the venue where a sheer number of equipment is present. Setups are rebuilt on-site the way it was configured in the Cisco labs. The NOC team arrives to the venue a week or two ago in advance for deployment. They follow floor plans with AP positions that matched with the RF plan and AP names for ease of management. Site surveys were done to ensure that wireless connectivity for the attendees spread across Mandalay Bay Convention Center, MGM Grand, and the Bellagio resort campuses. During the five days at Cisco Live, the NOC team keeps an eye on network health by continuously monitoring various network Key Performance Indicators (KPIs) using custom automation framework developed on Cisco applications. KPI includes average latency, throughput of data, server utilization, device reachability, AP Client load, Wireless Client distribution, wireless radio distribution, top allowed/blocked domains, and total traffic in/out with the Internet. PNLNMS-1035 - Cisco Live Network and NOC: Panel Discussion (2017 Las Vegas) session presentation covers the latest technologies deployed, design and thinking behind various areas including wireless, routing, switching, data centers, remote monitoring for security, network management and automation, as well as the best practices followed at Cisco Live. I had a privilege to be a part of the CMX (Connected Mobility Services) area of wireless NOC team this summer at Cisco Live Las Vegas. The NOC team was ready for the D-day as pre-planning and deployment were already done. The first use case where the CMX location heat map showed the density of 5830 Wi-Fi users at Event Center during a keynote speech by CEO Chuck Robbins was on Day 1 of Cisco Live. The second use case where the CMX Analytics Correlation widget shows the flow of attendees carrying Wi-Fi devices was from Mandalay Bay Convention Center registration area to IOT (42.5%), Cloud Village (29.8%), Devnet (26.1%), Security Village (26%) and so on. The last use case covers CMX at multiple campus level Wi-Fi user traffic pattern where 43.7% of people came from the MGM Grand to Mandalay Bay and 7.6% of attendees went to the Bellagio Resort. In summary, Cisco Live 2017 was a completely out of the world experience to see the Cisco Live wireless network inside out and Cisco CMX use cases at mega scale first hand.
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According to a U.S. Travel Association report, Direct spending on business travel by domestic and international travelers, including expenditures on meetings, events and incentive programs (ME&I), totaled $296.3 billion in 2015. In a 2014 survey conducted by Fortune Magazine and Travel + Leisure, 55 percent of the business travelers polled listed free Wi-Fi as their most valued amenity, and those surveyed in the GBT survey ranked free Wi-Fi as the second most important factor when selecting a hotel for a business trip. While traveling for the work, employees are expected to work even if it’s from a hotel room. Savvy hotels are responding by adapting their guest rooms, meeting spaces, lobbies and front desks to today’s technology advance to win customer loyalty. The changes are improving the guest experience as well as making hotels more inviting to travelers who see technology as an essential part of their lives. A great example of this can be seen with the Santa Clara Hyatt Regency in California where 15-20% increase is seen in non-room revenues. Using the Cisco CMX Cloud Connect Sponsor portal, sponsors can create and manage temporary accounts for authorized visitors to securely access the corporate network or the Internet. After creating a guest account, sponsors also can use the sponsor portal to provide account details to the guest by printing, emailing, or texting. Before providing self-registering guests access to the company network, sponsors may be requested via email to approve their guests’ accounts. Hosting a large conference at Hotel? CMX Cloud Connect provides a new authentication path through CMX Cloud Connect Vouchers in bulk. As an administrator, you can generate up to 100 unique voucher keys at one time. You can email or print the set of vouchers and distribute for use. Each CMX Connect Voucher key can only be used once. After the Voucher key is used, it becomes invalid. You can also specify a valid date range when a voucher is initially created. As more travelers conduct their business (and plan leisure activities) on an array of devices — laptops, tablets, smartphones — the limited amount of bandwidth a hotel has to offer can become a problem. CMX Connect provides new ways to limit guest access through CMX Connect Custom Policy. As an administrator, you can now customize policy plans with bandwidth and access duration limits. With custom policies, bandwidth and access duration limitations can be applied on a global or down to the Site level. Both bandwidth download and upload speeds can be configured in units of kbps (kilobits per second), and access duration in units of minutes. In summary, Connect Sponsor portal, Cloud Connect Vouchers and Connect Custom Policy are three of many Swiss army knife features of CMX Cloud Connect, which cumulatively help boost Hospitality business. What do you think? I would love to hear your opinions and use cases. Please leave a comment to add your thoughts or ask questions.
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Cisco CMX Cloud Connector is a Software-as-a-Service (SaaS) product aimed to provide in-venue analytics, which seamlessly integrates with the Cisco wireless infrastructure. Any retail, hospitality or K-12 Education customer who wants to gain CMX Cloud presence analytics, but are hesitant to deploy gear locally, or build/leverage their WAN circuits for this, Mobility Express (the Cisco controller software running on Cisco Access Point) is great news for all of these distributed organizations. Mobility Express supports this direct connection to CMX Cloud in 8.3, removing the requirement to have a physical Wireless LAN Controller (WLC ) and controller licensing for this deployment. Mobility express with software version 8.3 for reduced CapEx: Reduced Op-ex for existing Cisco customers with already purchased WLC, for whom getting to CMX Cloud is a matter of upgrading controller software to version 8.3: Both Mobility Express version and WLC (version 8.3 & later) provide the ability to send NMSP data seamlessly and securely from Cisco WLC to CMX Cloud over HTTPS which is secure. In summary, CMX Cloud Connector allows for delivering Wi-Fi location-based services including Presence Analytics from the cloud without the need to install and manage CMX Cloud Proxy on-premises. CMX Cloud Connector provides secured guest-access solutions to visitors through a custom portal that analyzes guest activity to provide better engagement and track assets, to list just a few of the features of Cisco CMX Cloud. Please add a comment to share your experience with this powerful triad: CMX Cloud Connector, HTTPS & CMX Cloud!
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According to TSA in its 2015 Year in Review , 708 million passengers—nearly 41 million more than in 2014—were screened at U.S. airports in 2015. So lines are becoming longer than ever and so are wait times. At the same time, the number of flyers has been growing, leading to waiting lines that sometimes extend out the doors of the terminals at airports like Seattle, Atlanta and Minneapolis/St. Paul. Longer wait time spell trouble for Airports and Cisco CMX 10.2.2 Queue Time Analytics is available just in time to solve their problem. It helps the airport to see how passengers move through the terminal so they can understand and improve the travel experience. The queue analytics feature provides a breakdown of the average time spent in a queue. The feature allows Airport officials to select a queue start area and one or more queue end areas, producing the average time taken for mobile devices to move from the queue start area to one of the queue end areas broken down by 15 minutes, hour, day, week, month or year. The data helps Airports better plan staffing patterns and can give warning pro-actively if areas in the terminal are becoming congested based on historical data, so staff can prevent bottlenecks to ultimately reduce processing times. From a passenger perspective, the Cisco CMX 10.2.2 Queue Time Analytics also allows the airport to display accurate queue wait times on screens and on the airport’s website, helping the traveler by reducing frustration and enjoying a more stress-free and pleasant transit experience.
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Cisco’s Connected Mobile Experiences ( CMX) sits at a sweet spot where the network, traditionally owned by IT, can help businesses better understand customer behavior and drive operational efficiencies using business insights on customer trends and preferences , as well as improve customer engagement. We’re now excited to introduce Connected Mobile Experiences (CMX) Cloud. CMX Cloud is an easy-to-use cloud-delivered mobility solution to help you get more value out of your wireless network. It’s a simple way to instantly gain customer insights and deliver customer engagement with minimal upfront CAPEX cost. Cloud usage delivers measurable impact on the bottom line. In fact, one Cisco sponsored IDC study revealed that 25% of organizations surveyed already have advanced cloud strategies in place. By acting now, you can use the CMX Cloud to differentiate your company and further innovate your business. CMX Cloud is essentially running the CMX software in a Cisco supported and maintained datacenter. It is accessible and delivered as a software subscription to the customer. Both the software and support are included in the service offering. To address the needs of businesses with smaller wireless deployments not designed for granular location accuracy, we’ve developed Presence Analytics for CMX Cloud, which provides insights for customer facing enterprises across any industry, such as Retail, Hospitality, Education, Sports and Entertainment, and Airports. CMX Cloud presence analytics is a comprehensive analytics platform that detects the presence of visitors via their mobile devices using Cisco access points. It is easy to use, eliminating the need for maps and thus enabling faster deployment and quicker insights. Every public-facing organization can offer free Wi-Fi access, but CMX Cloud Connect enables seamless, customizable, location-aware guest captive portal that easily on-boards guests to the internet and provides an opportunity to engage customers with relevant offers. In summary, with Cisco CMX Cloud solution is in place, businesses can manage day-to-day operations to uncover data and customer insights to improve and optimize each customer’s experience to peak performance with reduced CAPEX. What do you think? I would love to hear your opinions and use cases. Please leave a comment to add your thoughts or ask questions.
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More than 10 billion mobile devices will be in use by 2018. People love their smartphones, tablets, and other devices, and they want to stay connected when on the go. This gives you a great opportunity to engage customers and visitors with exciting mobile experiences. But how can you provide high-quality connections, create revenue-generating services, and keep your network safe and manageable all at the same time? The Cisco CMX helps you balance these goals. When Connect Mobile Experiences (CMX) 8.0 resonated so well with our customers, we started getting requests for greater flexibility and increased scale. Built not only for the current use cases but future use cases as well. In response we’ve re-architected CMX 10.0 to meet these requirements. Our combined goals were to build a single user interface (UI), which could manage hundreds of properties, delivering customizable reports for business managers, leveraging the latest and greatest technology. For those who have worked with CMX before, it seems to be a sudden jump from MSE 8.0 to CMX 10.0. It important to clarify the difference between the software bundle and the hardware appliance (as well as the major increases in functionality you get with CMX 10.0). For the same server, you can expect 3 to 5 times the performance. Server Scaling and Clustering with CMX 10.0 provides greater infrastructure elasticity to support up to 1M clients and analytics data storage improvements for 150M records. CMX10 scale was validated and achieved on machines with different CPU cores, RAM, and disk sizes by the CMX simulator. NMSPsim simulates AP, Controller and Clients as well as sends the messages listed below at a desired roam rate. The following messages were simulated by NMSPsim. WLC sends capability notification based on subscription by CMX in services (UI has an enable button for rogue AP/client tracking) Information notification (IP address, username, status for an associated client) Statistics messages (Connect service shows how much bandwidth is used in upload /download for every clients) Spectrum messages (Bluetooth devices, do not have MAC address, so WLC generates pseudo MAC, device MAC is sent) Measurement messages (AP/client RSSI, rogue AP & clients) The limits listed in the Table below identify the maximum scale on a single-box deployment on a high-end appliance. Hardware Platform Basic Appliance Standard Appliance High-End Appliance CPU 8 vCPU \ 4 physical cores 16 vCPU \ 8 physical cores 20vCPU \ 10 physical cores RAM 24 GB RAM 48 GB RAM 64 GB RAM HDD 500 GB HD 500 GB HD 1TB HD System Feature Maximum Limit Number of clients, assets tracked Up to 100,000 Number of clients, assets tracked Up to 10,000 Number of Cisco Wireless LAN Controllers Up to 100 In summary, the scalable infrastructure of CMX 10 prepares Retail, Transportation, Healthcare, Hospitality, and Education customer businesses to be Big Data Ready. With Cisco CMX 10 solution in place, businesses can manage day-to-day operations to uncover data and customer insights to improve and optimize each customer’s experience to peak performance. What do you think? I’d like to hear your opinions and use cases. Please leave a comment to add your thoughts, share your experiences with Cisco CMX, or ask questions.
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The Cisco Connected Mobile Experiences (Cisco CMX) release 10.2 posted on CCO last week supports new Analytics features. The Analytics service provides a set of data analytic tools for analyzing Wi-Fi device locations. Further, it helps organizations use the network as a data source to view visitors’ behavior patterns and trends, which will in turn help businesses improve visitor experience and boost customer service. The holiday season is upon us and the new Analytics widget Associated Status would help me as a Mall operator find the total number of visitors, how many are carrying smart mobile devices and how many devices are connected at any location level – Campus, Building, Floor, Zone, or By Hour. Knowing the number of connected visitors can help businesses find out if offering Wi-Fi in the branch is attracting more visitors and increasing foot traffic, eventually resulting in increased sales. We setup an Associated Status Widget that shows the data of this week in campus at Mall. The widget displays a detailed summary of the 20% of mobile devices that are associated with Wi-Fi and the 76% mobile devices that are probing the network. S hown in the default summary view format above, compare data from this week to last week with Hourly Trend charts. "As a mall operator, I like to see which hallways get more visitors in scheduled reports so that I can price my mall accordingly." Cisco CMX can provide the precise data mall operators need to make informed decisions. The mall operator can create a report using CMX Analytics to determine shoppers visiting each section of the mall on daily/weekly/monthly basis and schedule a PDF report that can be sent on periodic basis to observe the shoppers traffic patterns.
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