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Hi, A new Customer of mine is having an issue and i'm having a hard time finding the issue to replicate it. What happpend : PRI -> Gateway -> TP cucm -> Trigger UCCX, caller dial 0 -> goes to reception -> reception forward calls to another trigger to...
Hi,SocialMiner and CCX 11.6.2Is there a way for an agent or supervisor to check an email that was already replied but that the agent didn't save the attachement ? Ex:Agent receive a mail with a picture of a damaged shipping, reply to the customer but...
Hi Everyone. Our Manager wants a way that people with IT issues call the help desk and the following needs to happen. It will be in the queue for up to two minutes for Level 1 to pickup the call. Then it will be in the queue for another two minutes w...
Thanks for your replys Unufortunately, this is not the issue as my PSTN link is 23 channels and my CCX have 50 CTI ports. When the issues happend, the call is able to come in so I know I have enough CTI port. I'm wondering how can I track a call for ...
Hi, Thanks for your reply. Is this something an Agent can use or it is targetted for supervisors. I will definalely ask my customer if this is something they would be interested in and let you know. Thanks
