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fredmart
Level 1
Level 1
Member since ‎01-28-2019
‎10-05-2022
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  • 9 Posts
  • 0 Solutions
  • 15 Helpful votes Given
  • 40 Helpful votes Received
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5 Discussion Posts
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Certifications
Webex Insider User Group
Cisco Collaboration SaaS
Cisco Collaboration SaaS
Cisco Collaboration SaaS
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
CCNA
CCNA
CCNA

User Activity

UCCX\\ Caller falls into black hole after receptionist transfer

03-10-2022
Hi, A new Customer of mine is having an issue and i'm having a hard time finding the issue to replicate it. What happpend : PRI -> Gateway -> TP cucm -> Trigger UCCX, caller dial 0 -> goes to reception -> reception forward calls to another trigger to...

SocialMiner // Attached files and email history

01-28-2022
Hi,SocialMiner and CCX 11.6.2Is there a way for an agent or supervisor to check an email that was already replied but that the agent didn't save the attachement ? Ex:Agent receive a mail with a picture of a damaged shipping, reply to the customer but...

Agent Selection using skills and a timer ? Reporting Issue.

01-27-2022
Hi Everyone. Our Manager wants a way that people with IT issues call the help desk and the following needs to happen. It will be in the queue for up to two minutes for Level 1 to pickup the call. Then it will be in the queue for another two minutes w...
Community Statistics
Member Since ‎01-28-2019 04:58 AM
Date Last Visited ‎10-05-2022 12:31 AM
Posts 9
Total Helpful Votes Received 40
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