Hi,
A new Customer of mine is having an issue and i'm having a hard time finding the issue to replicate it.
What happpend :
PRI -> Gateway -> TP cucm -> Trigger UCCX, caller dial 0 -> goes to reception -> reception forward calls to another trigger to get back in another script in a Queue.
It works 99% of the time but once every two weeks or so. Someone does this, and then call back 20 minutes laters saying that they were not hearing anything and got tired and hanged up.
I tried so far :
Validating the script : OK
Reactive debug of both script : Ok but one time, I had an exception while doing it. the error message was blank and could not see the exeption. That might be why.
Question : Is it possible to see witch exeption the script got in the logs somewhere ?
Is there a way to trap the digit that the receptionist dialed when forwarding the call
Any other tips to troubleshoot this ?
Many Thanks
