Hi piyush,   In the console log itself , it showing only existing one  and not  reflecting renamed one.what would be the issue ???????    Mine new renamed SG is CCC_Coltservices , but its showing the Exisiting One below for reference .   <Queue> <name>CCC_Coltservices_COL</name> <statistics> <agentsBusyOther>0</agentsBusyOther> <agentsLoggedOn>1</agentsLoggedOn> <agentsNotReady>1</agentsNotReady> <agentsReady>0</agentsReady> <agentsTalkingInbound>0</agentsTalkingInbound> <agentsTalkingInternal>0</agentsTalkingInternal> <agentsTalkingOutbound>0</agentsTalkingOutbound> <agentsWrapUpNotReady>0</agentsWrapUpNotReady> <agentsWrapUpReady>0</agentsWrapUpReady> <callsInQueue>0</callsInQueue> <startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue> </statistics> <uri>/finesse/api/Queue/251</uri> </Queue>   ... View more

Hi    is there any other way to troubleshoot or clear the cache     thanks! Rai  ... View more

these steps are already done , i dont know , why its not reflecting , please guide me next level troubleshooting , please .... thanks! Piyush ... View more

Hi bill king , Thanks for your time Yes correct , typically all wav files will be sent in ulaw codec, so where we have to configure or changes in CVP for that , I need the path to set common codec for all wav files , can you guide me please, which steps I have to follow ????? In advance Am really appreciate you. Thanks ... View more

its not custom element , i need to change XML code or java code ???????????? for this settings .. ... View more

Hi , I am trying to accomplish the voice element , the requirement is IVR should play 4 times without no dtmf input, current state having IVR playing 1 time without DTMF , i am able see the setting of the element is No Input is 1 , Now i am going to change the no input value from 1 to 4 . So for this where i have to change ?? Are you clear this .......... ... View more

Hi , thanks in advance , i am going to change my call studio all element feature for some purpose , based on the requirement i going to change for example : like menu name changes , page connector ,option changes , session data and element data section , for this type of changes we need to change code??? , as per my understanding codes are common correct ???? if its code changes give some example of that . please guide me king!! thanks ! rai ... View more

Hi bill.king, Thanks you so much !!! 1.i can understand the element specification for all , but i need to give the element process function what would be the better way for this? thanks! rai ... View more

Hi gorourke , Thanks , Yes its 100% browser is crashing ... am going Setup logging and then we will see May i know have you face this issue before ???? can you point out where its happening , Thanks in advance ... View more