Hi! I have TOD routing setup and working as expected through Unity Connection. However, there is a network issue that has broken this routing and I need to set the TOD on UCM exclusively. Here is the Call flow for open: PSTN ----> CUBE -----> UCM ---...

Hi All, I'm running into a problem were 1 supervisor is not able to run a report for a specific agent. We have 2 other supervisors and they both can see the agent and run the report for that agent. The agent was recently added to UCCX.CUIC - Verison ...

Hi All,First - I hope all that read this post are staying safe and isolated from the craziness that is going on. I'm going to be adding another subscriber to a current 4 node CUCM cluster - this subscriber will be used in a colo location strickly for...

Hi All,  I was wondering if someone would be able to point me in the right direction.I have a Application that is setup for when all agents are busy the caller is put on hold with hold music - when an agent becomes available the script will deliver t...