Hi,
I am trying to create a user template in Unity to include the Email Address of a given user as their HTML notification device... I know this can be done manually by just placing the SMTP address in the box BUT - I want this to be dynamic - so,...
Hi,
Bit of a strange one... I am performing scheduled AD synchronization, however, the user accounts are by default set to not allow cross cluster EM login, see attached.
What I want to do is have the check box on the end user configuration to b...
Hi all,
I am having no end of troubles with call disconnections/failures.
I have attached a Q931 debug and the running configuration...
The issue I am experiencing is when calling into or out of the Serial0/1/0:15 - I am getting the error:
Synt...
Hi,
I am trying to remove VLAN 11 (10.10.30.1 /26), 12 (10.10.30.65 /26) and 13 (10.10.30.129 /26) from the core and place them on a firewall (changing from L3 VLANs on core to L2).
The problem I am having is when putting in a static route, OSPF isn...
I am looking at moving away from using SPAN voice recording and utilise SIP trunk automatic call recording (per UDP using a DMS pool on Verint recorder).
My question is, if I were to implement SIP trunk recording in parallel with SPAN recording, woul...
Hi,
This isnt so easy to do. Have a look at Page 33 on the document below; heading is Integrating Finesse with Recording Controls API Commands
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimiza...
Hi,
Thanks to both for the reply!
I am using v11.5 - We have Cross-Cluster EM working, which is fine. What I want to do, is for the checkbox on the End-User page to be ticked by default to allow Cross-Cluster.
The reason I want to do this; I...