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We have remote users who live in rural locations and found that there are some individuals who just not have a better enough internet connection to have great voice quality on Jabber calls (not on VPN so coming through Expressways). What is the rec...
I have a calling party transformation set on a certain incoming numbers to show as if they are internal (this is for cell numbers on some emergency systems) but it does not allow the ability of an alerting name (example: instead of "wireless caller"...
So we have an intermittent issue that it really hard to pinpoint what is the cause. I have 2 IVR scripts that when someone calls in and presses option 2 - it doesn't take it - you just hear a beep while you press the button and the script continues...
Hey everyone, So I've been trying to create a custom report in Cisco Unified Intelligence Center (Our version is 12.0) that outputs the daily stats on a agent for a monthly time period. For an example, I have created a table of what I would like it...
Sorry for the delay, that is really interesting and must've been a pain to pin down. Was it intermittent for you or more of a constant? I have reached out to my end users about this and asked them about option 1 - unfortunately they are slow to re...
Just to let you know, I figured it out! On your expressway-C do you have all the nodes on your B2B Zone (This zone must have port 5066 and transport TCP). If you do not, Make a B2B Zone with the port 5066 and add all of your subscribers to it. ...
