Issue in IPCC DB (db_cra)

[tauseefusman]

I have an issue in IPCC DB (db_cra). In db_cra a table RTCSQSSummary is not updating its records.. I have configured Real Time Snapshot configurations. Table is working properly before but now records are not updatingf in it..

can anyone help me in this regard?

[Kyler Middleton]

Experiencing the same issue now on UCCX 8.5 SU1, HA environment.

Did you ever resolve this issue?

thanks!

kyler

[Rob Huffman]

Hi Kyler,

You would be better served if you post over in this section of the forums

https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

Cheers!

Rob