No ring tone

daneth.mean · ‎05-23-2011

Dear All,

Can anyone help me how on ring tone issue while sometime i cannot get ring tone and some time can properly.

I have compare call trace with 2 differrent call with same gateway, same setting.

Here is my dial-peer setting detail

Incoming dial-peer

dial-peer voice 801863 voip
description test
translation-profile incoming 123
call-block translation-profile incoming blkincompletein
call-block disconnect-cause incoming invalid-number
huntstop
max-conn 60
voice-class codec 1
voice-class h323 1
incoming called-number 801863855
dtmf-relay h245-alphanumeric
fax-relay ecm disable
fax rate 9600
fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback none
ip qos dscp af41 signaling

Outgoing dial-peer

dial-peer voice 17885523 voip
description Outbound 097 to CityLink
translation-profile outgoing 178855
shutdown
destination-pattern 997
progress_ind setup enable 3
progress_ind alert enable 8
progress_ind progress enable 8
progress_ind connect enable 8
voice-class codec 1
voice-class h323 1
session target ipv4:202.93.8.123
dtmf-relay h245-alphanumeric
fax-relay ecm disable
fax rate 9600
fax protocol t38 ls-redundancy 5 hs-redundancy 2 fallback pass-through g711alaw

Below are the comparison of 2 call which 1 call can get ring tone and another one cannot.

Call anybody explain and what should be fix this issue.

Best Regards,

Danet

Daniele Giordano · ‎05-25-2011

Can you check if in your config are present these commands?

voice call send-alert
no voice call carrier capacity active
voice rtp send-recv

voice service voip
h323
h225 progress-indicator local-ringback

Can you add full config?

Can you add the output of "debug voice ccapi inout"?

Regards.

daneth.mean · ‎05-25-2011

Dear Daniele,

Here the attached file of show run and debug mode.

Note: Called number 17885512809606

Regards,

Danet

Daniele Giordano · ‎05-28-2011

If I correctly understand the trace the "proceeding response" doesn't have a PI indicator.

May 26 08:37:30: //2583891/8E3694CCA9DD/CCAPI/ccIFCallSetupRequestPrivate:
   Interface=0x66F14FC8, Interface Type=1, Destination=, Mode=0x0,
   Call Params(Calling Number=85225049876,(Calling Name=false)(TON=International, NPI=ISDN, Screening=Network, Presentation=Allowed),
   Called Number=17885512809606(TON=National, NPI=ISDN), Calling Translated=FALSE,
   Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=17885523, Call Count On=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)
May 26 08:37:30: //2583892/8E3694CCA9DD/CCAPI/ccIFCallSetupRequestPrivate:
   SPI Call Setup Request Is Success; Interface Type=1, FlowMode=1
May 26 08:37:30: //2583892/8E3694CCA9DD/CCAPI/ccCallSetContext:
   Context=0x6A5768D4
May 26 08:37:30: //2583891/8E3694CCA9DD/CCAPI/ccSaveDialpeerTag:
   Outgoing Dial-peer=17885523
May 26 08:37:30: //2583892/8E3694CCA9DD/CCAPI/cc_api_call_proceeding:
   Interface=0x66F14FC8, Progress Indication=NULL(0)
May 26 08:37:33: //2583872/8984E2128734/CCAPI/cc_api_call_disconnected:
   Cause Value=20, Interface=0x6755BFCC, Call Id=2583872
May 26 08:37:33: //2583872/8984E2128734/CCAPI/cc_api_call_disconnected:
   Call Entry(Responsed=TRUE, Cause Value=20, Retry Count=0)
May 26 08:37:33: //2583872/8984E2128734/CCAPI/ccCallSetAAA_Accounting:
   Accounting=0, Call Id=2583872
May 26 08:37:33: //2583872/8984E2128734/CCAPI/ccCallDisconnect:
   Cause Value=20, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=20)
May 26 08:37:33: //2583872/8984E2128734/CCAPI/ccCallDisconnect:
   Cause Value=20, Call Entry(Responsed=TRUE, Cause Value=20)

Try to add "tone ringback alert-no-pi" command.
This command is used to generate automatic ringback for the caller when no Progress Indicator (PI) alert has been received over the H.323 network.

Let me know the result.

Regards.

daneth.mean · ‎05-29-2011

Dear Daniele,

I have add this command in my dial-peer and call still not ring tone.

below is my result detail and advice no ring tone were not sent from terminating GW or originating GW not sent alert.

dial-peer voice 17885523 voip
tone ringback alert-no-PI
description Outbound 097
translation-profile outgoing 178855
destination-pattern 9973529604
progress_ind setup enable 3
progress_ind alert enable 8
progress_ind progress enable 8
progress_ind connect enable 8
voice-class codec 1
voice-class h323 1
session target ipv4:202.93.8.123
dtmf-relay h245-alphanumeric
fax-relay ecm disable
fax rate 9600
fax protocol t38 ls-redundancy 5 hs-redundancy 2 fallback pass-through g711alaw

May 30 11:57:45: //759531/313B8C1887B9/CCAPI/cc_api_call_setup_ind_common:
   Set Up Event Sent;
   Call Info(Calling Number=852123(TON=Unknown, NPI=Unknown, Screening=Network, Presentation=Allowed),
   Called Number=317855973529604(TON=Unknown, NPI=Unknown))
May 30 11:57:45: //759531/313B8C1887B9/CCAPI/cc_process_call_setup_ind:
   Event=0x675B8378
May 30 11:57:45: //759531/313B8C1887B9/CCAPI/ccCallSetContext:
   Context=0x6AB60BE0
May 30 11:57:45: //759531/313B8C1887B9/CCAPI/cc_process_call_setup_ind:
   >>>>CCAPI handed cid 759531 with tag 317855 to app "_ManagedAppProcess_Default"
May 30 11:57:45: //759531/313B8C1887B9/CCAPI/ccCallProceeding:
   Progress Indication=NULL(0)
May 30 11:57:45: //759531/313B8C1887B9/CCAPI/ccCallSetupRequest:
   Destination=, Calling IE Present=TRUE, Mode=0,
   Outgoing Dial-peer=17885523, Params=0x6BB700E8, Progress Indication=ORIGINATING SIDE IS NON ISDN(3)
May 30 11:57:45: //759531/313B8C1887B9/CCAPI/ccCheckClipClir:
   In: Calling Number=007(TON=International, NPI=ISDN, Screening=Network, Presentation=Allowed)
May 30 11:57:45: //759531/313B8C1887B9/CCAPI/ccCheckClipClir:
   Out: Calling Number=007(TON=International, NPI=ISDN, Screening=Network, Presentation=Allowed)
May 30 11:57:45: //759531/313B8C1887B9/CCAPI/ccCallSetupRequest:
   Destination Pattern=9973529604, Called Number=178855973529604, Digit Strip=FALSE
May 30 11:57:45: //759531/313B8C1887B9/CCAPI/ccCallSetupRequest:
   Calling Number=007(TON=International, NPI=ISDN, Screening=Network, Presentation=Allowed),
   Called Number=178855973529604(TON=National, NPI=ISDN),
   Redirect Number=, Display Info=false
   Account Number=852123, Final Destination Flag=TRUE,
   Guid=313B8C18-89B0-11E0-87B9-BC1B47BF4ED3, Outgoing Dial-peer=17885523
May 30 11:57:45: //759531/313B8C1887B9/CCAPI/cc_api_display_ie_subfields:
   ccCallSetupRequest:
   cisco-username=852123
   ----- ccCallInfo IE subfields -----
   cisco-ani=007
   cisco-anitype=1
   cisco-aniplan=1
   cisco-anipi=0
   cisco-anisi=3
   dest=178855973529604
   cisco-desttype=2
   cisco-destplan=1
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=-1
   cisco-rdnsi=-1
   cisco-redirectreason=-1   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

May 30 11:57:45: //759531/313B8C1887B9/CCAPI/ccIFCallSetupRequestPrivate:
   Interface=0x66FBE548, Interface Type=1, Destination=, Mode=0x0,
   Call Params(Calling Number=007,(Calling Name=false)(TON=International, NPI=ISDN, Screening=Network, Presentation=Allowed),
   Called Number=178855973529604(TON=National, NPI=ISDN), Calling Translated=FALSE,
   Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=17885523, Call Count On=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)
May 30 11:57:45: //759532/313B8C1887B9/CCAPI/ccIFCallSetupRequestPrivate:
   SPI Call Setup Request Is Success; Interface Type=1, FlowMode=1
May 30 11:57:45: //759532/313B8C1887B9/CCAPI/ccCallSetContext:
   Context=0x6BB70098
May 30 11:57:45: //759531/313B8C1887B9/CCAPI/ccSaveDialpeerTag:
   Outgoing Dial-peer=17885523
May 30 11:57:45: //759532/313B8C1887B9/CCAPI/cc_api_call_proceeding:
   Interface=0x66FBE548, Progress Indication=NULL(0)
May 30 11:57:50: //759532/313B8C1887B9/CCAPI/cc_api_set_delay_xport:
   CallInfo(delay xport=TRUE)
May 30 11:57:50: //759532/313B8C1887B9/CCAPI/cc_api_call_alert:
   Interface=0x66FBE548, Progress Indication=NULL(0), Signal Indication=SIGNAL RINGBACK(1)
May 30 11:57:50: //759532/313B8C1887B9/CCAPI/cc_api_call_alert:
   Call Entry(Retry Count=0, Responsed=TRUE)
May 30 11:57:50: //759531/313B8C1887B9/CCAPI/ccCallAlert:
   Progress Indication=INBAND(8), Signal Indication=SIGNAL RINGBACK(1)
May 30 11:57:50: //759531/313B8C1887B9/CCAPI/ccCallAlert:
   Call Entry(Responsed=TRUE, AlertSent=TRUE)
May 30 11:57:50: //759531/313B8C1887B9/CCAPI/ccConferenceCreate:
   Conference Id=0x691F36CC, Call Id1=759531, Call Id2=759532, Tag=0x0
May 30 11:57:50: //759531/313B8C1887B9/CCAPI/cc_generic_bridge_done:
   Conference Id=0x3A5CF, Source Interface=0x66FBE548, Source Call Id=759532,
   Destination Call Id=759531, Disposition=0x0, Tag=0x0
May 30 11:57:50: //759531/313B8C1887B9/CCAPI/ccConferenceCreate:
   Call Entry(Conference Id=0x3A5CF, Destination Call Id=759532)
May 30 11:57:50: //759532/313B8C1887B9/CCAPI/ccConferenceCreate:
   Call Entry(Conference Id=0x3A5CF, Destination Call Id=759531)
May 30 11:57:50: //759531/313B8C1887B9/CCAPI/cc_process_notify_bridge_done:
   Conference Id=0x3A5CF, Call Id1=759531, Call Id2=759532
May 30 11:57:55: //758846/D38834F392A7/CCAPI/cc_api_call_disconnected:
   Cause Value=16, Interface=0x66FBE548, Call Id=758846
May 30 11:57:55: //758846/D38834F392A7/CCAPI/cc_api_call_disconnected:
   Call Entry(Responsed=TRUE, Cause Value=16, Retry Count=0)
May 30 11:57:55: //758845/D38834F392A7/CCAPI/ccConferenceDestroy:
   Conference Id=0x3A4FA, Tag=0x0
May 30 11:57:55: //758845/D38834F392A7/CCAPI/cc_generic_bridge_done:
   Conference Id=0x3A4FA, Source Interface=0x66FBE548, Source Call Id=758846,
   Destination Call Id=758845, Disposition=0x0, Tag=0x0
May 30 11:57:55: //758845/D38834F392A7/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
May 30 11:57:55: //758845/D38834F392A7/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
May 30 11:57:55: //758845/D38834F392A7/CCAPI/cc_api_get_transfer_info:
   Transfer Number Is Null
May 30 11:57:55: //758846/D38834F392A7/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=16)
May 30 11:57:55: //758846/D38834F392A7/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
May 30 11:57:55: //758846/D38834F392A7/CCAPI/cc_api_get_transfer_info:
   Transfer Number Is Null
May 30 11:57:55: //758846/D38834F392A7/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x66FBE548, Tag=0x0, Call Id=758846,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
May 30 11:57:55: //758846/D38834F392A7/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
May 30 11:57:56: //758845/D38834F392A7/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x68879420, Tag=0x0, Call Id=758845,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
May 30 11:57:56: //758845/D38834F392A7/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent

Best Regards,

Danet