11-11-2010
03:21 AM
- last edited on
03-25-2019
10:54 PM
by
ciscomoderator
Hi,
Has anybody found the firmware for this phone? I've been shipped some on 7.4.4, and I can't even find the bin for that version online. I've had a few hangs on the phone so I was hoping to upgrade, or at least re-flash with the current version. I can find 525 (non-G2) firmware but it appears to differ.
Thanks in advance.
S
11-11-2010 06:06 AM
Hi Steve;
For any firmware above 7.4.4, they share images, so should use same firmware (latest is 7.4.6).
Regards
Alberto
11-11-2010 06:45 AM
Hi,
Upgrade fails if i try that (from 7.4.4 to 7.4.6). a 525 upgrades fine from same bin..
Syslog below:
14:39:38.884945 SYSLOG local0.info, length: 103
<134>SPA525G2 68:ef:bd:cc:a5:5c -- Requesting upgrade http://172.16.0.25:80/load/525/spa525g-7-4-6.bin
14:39:38.885006 SYSLOG local0.info, length: 103
<134>SPA525G2 68:ef:bd:cc:a5:5c -- Requesting upgrade http://172.16.0.25:80/load/525/spa525g-7-4-6.bin
14:39:38.885137 SYSLOG local3.debug, length: 33
<159>FMM >>>> Requesting upgrade
14:39:38.889887 SYSLOG local3.debug, length: 33
<159>content len (hdr) =10360320
14:39:38.917811 SYSLOG local3.debug, length: 29
<159>content len (pld) =5120
14:39:38.918540 SYSLOG local0.info, length: 67
<134>SPA525G2 68:ef:bd:cc:a5:5c -- Upgrade failed: fail code <109>
14:39:38.918616 SYSLOG local0.info, length: 67
<134>SPA525G2 68:ef:bd:cc:a5:5c -- Upgrade failed: fail code <109>
14:39:38.918762 SYSLOG local3.debug, length: 29
<159>FMM >>>> Failed upgrade
14:39:38.918977 SYSLOG local3.debug, length: 10
<159>{109}........
14:39:38.920567 SYSLOG local3.debug, length: 46
<159>FPRV >>>> failed upgrade . . . rebooting
14:39:38.920809 SYSLOG local0.info, length: 38
<134>request reboot type=2 reason=128
14:39:38.920876 SYSLOG local0.info, length: 38
<134>request reboot type=2 reason=128
11-11-2010 07:33 AM
Do a 'debug tftp events' and lets see what the phone is requesting.
I am thinking maybe the TYPE is built wrong in CCA? Maybe?:
11-11-2010 07:37 AM
Hi,
Sorry, not using tftp or CCA. I'm supplying an HTTP URL for the phone to download from (via provisioning). It is retrieving the file from the server - I can see a successful download in the HTTP logs.
S
11-16-2010 01:44 AM
Ideas anyone?...
11-16-2010 02:04 AM
Dear Sir;
Where did you obtain this phone? This may be a test unit as SPA525G2 units are shipping with 7.4.5. You need to perform a two step upgrade for this device.
https://supportforums.cisco.com/docs/DOC-12989
Regards;
Alberto
11-16-2010 03:25 AM
Hi,
It was received as part of a UC product trial, not purchased as normal.
I have followed these steps, the first image went on ok, after reboot the phone was very unstable, freezing very quickly. There was no way to load the second image via usual means. I ended up adding the image via the recovery 'press speaker button' feature from USB... Now the phone boots and then looks 'dead'. I have attached a video of what happens. Essentially it all lights up then all goes black. Pressing speaker button does nothing and the screen/buttons do nothing.
I do have *one* more of these I could try the procedure on - but I'm rather reluctant to break this one just yet!
Thank you for your assistance so far.
Steve
11-16-2010 07:21 AM
Did a tcpdump using a crossover cable, turned out it has given itself an address of 192.168.0.10 (not any of my subnets, some kind of recovery mode?) and was requesting a file from 192.168.0.100 over tftp (again, nothing to do with me). I set up TFTP on that server and gave it 7.4.6 and it took the file. (Although screen/lights were off the whole time).
Slightly rocky road, but it has worked for this phone. I'll try another...
04-25-2013 06:33 AM
What is needed to perform a two step upgrade for this device.
11-23-2010 03:30 PM
Hi Steve,
I see you received good advice but your question was for the location of firmware.
It's at: http://www.cisco.com/cisco/software/navigator.html?mdfid=282733326&i=rm
See page 6-7 of the reference doc for links to firmware & release notes....
Regards,
Patrick
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