05-20-2010 10:27 AM - edited 03-21-2019 02:36 AM
Is there any way to check if a phone has DND turned on without looking at the phone itself? Can it be turned off or on from CCA or CUE?
05-20-2010 10:45 AM
If its something a supervisor wants to monitor frequently, consider a Monitor Button. They show DND status.
I just checked CCA and Office Manager. Neither seems to have it. OM does let you adjust all the Forwarding and SNR though, BTW.
I think this is a good request for OM. I will ask Marcos what he thinks (if this is possible to do remotely may be an issue).
We will let you know.
05-20-2010 11:16 AM
DND for OM is not on the roadmap. We would need to define the use cases for having it. I agree that OM is a natural place for this feature to be included.
Marcos
05-20-2010 11:58 AM
There is not a "great" case for it. Maybe a good case. I got 2 service requests this week for two different customers that claimed they were not getting incoming calls. It is not a problem for me to call them and ask them to look at their display to see if it says DND but it would work out better if I could see remotely if DND was active. If it is not, I can start troubleshooting other things before I call the customer. You can see in the configuration if someone activated the CFA button on their phone. You would think DND would work like that.
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