08-02-2013 05:33 AM - edited 03-21-2019 07:38 AM
Hi,
I am having a problem with a Cisco 7937 on a UC540 with an 8.6.1 software pack. Basically, the phone never registers and keeps rebooting all the time.
I think this is the same issue as in these two threads:
https://supportforums.cisco.com/thread/2133569
https://supportforums.cisco.com/thread/2066219
The phone firmware is 1-4-4-0. User and Network locale are both set to US.
I have tried the suggested in the above threads, but no joy.
Any ideas?
Thanks,
David
08-02-2013 09:53 AM
Hello David,
This is a known issue. Please upgrade CCA to 3.2.3 and the software pack to 8.6.2
https://supportforums.cisco.com/docs/DOC-32439
CCA 3.2.3 Highlights:
CSCue46560: 7937 conference phone reloads when locale configured in CCA
Thanks,
-john
08-02-2013 10:57 AM
Hi John,
Thank you so much for pointing that out. I am wondering how would I be able to implement the workaround (got that from the bugtool) which states the following:
---------------------------------
Workaround:
The workaround is to enter a tftp server entry for the sccp file used.
UC540(config)#tftp-server flash:/its/user_define_4_rp-sccp.jar
---------------------------------
What would be the 'user_define' in my tftp statement if I am using US as a default for both. When I do TFTP packet and event debugging I can see that the phone does actually download a sccp jar file. I am quite confused.
I am keen on the workaround as I won't be able to reinstall the box with the new software as it is in production and the customer is a bit angry already
Thanks,,
Dave
08-02-2013 11:01 AM
Hello David,
In the TFTP event debug do you see the phone request and download that file?
Can you send me the output of show flash, so I can see what files you have on the flash?
Thanks,
-john
08-02-2013 11:50 AM
Hi John,
I actually came back to the office for this one.
I uploaded the debug and the show flash to my original post. Have a look, although I saw something new I did not see the previous time I looked at the debugs - there is a TFTP request for something that starts with "United_States/g3-tones.xml" rather than "English_United_States...". Maybe this is the bug, that I did not see before...
Thanks,
David
08-02-2013 12:27 PM
Hello David,
Please add the following to the configuration in CLI:
tftp-server flash:/English_United_States/g3-tones.xml alias United_States/g3-tones.xml
Thanks,
-john
08-02-2013 12:50 PM
Hi John,
I did try that immediately after my last post - the result was that the file transfer was successful (for that exact file) but then it rebooted again. Also tried a factory reset and the same again.
Thanks for your input so far, mate!
David
08-02-2013 01:01 PM
Hello David,
Can you post the following:
ephone config
ephone template config
telephony-service config
Thanks,
-john
08-02-2013 06:30 PM
Hi John,
I have uploaded the config. All this was done through CCA 3.2.2. I have tried my best so far not to make any changes on the CLI...
Thanks,
David
08-02-2013 07:17 PM
I actually removed this file from the tftp with:
no tftp-server flash:/English_United_States/rp-sccp.jar alias English_United_States/rp-sccp.jar
And the phone registers fine. Must be a problem with this JAR file?!
08-04-2013 10:21 AM
Hello David,
It is not problem with the jar file but with the alias.
You have fixed it actually.
Best regards,
Alex
07-04-2017 10:56 AM
10-17-2015 11:48 AM
Thank you very much David Zhivkov for sharing this workarround
It was exactly the same "user_define_4" for me to solve my problem.
But if you need to know the full path of your "user_define" just type 'show flash' comand
to see every file that have been uploaded into your flash; then you can include the rp-sccp.jar file into the tftp-server that is needed to boot your 7937G conference station.
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