I am having a problem with a Cisco 7937 on a UC540 with an 8.6.1 software pack. Basically, the phone never registers and keeps rebooting all the time.
I think this is the same issue as in these two threads:
The phone firmware is 1-4-4-0. User and Network locale are both set to US.
I have tried the suggested in the above threads, but no joy.
Thank you so much for pointing that out. I am wondering how would I be able to implement the workaround (got that from the bugtool) which states the following:
The workaround is to enter a tftp server entry for the sccp file used.
What would be the 'user_define' in my tftp statement if I am using US as a default for both. When I do TFTP packet and event debugging I can see that the phone does actually download a sccp jar file. I am quite confused.
I am keen on the workaround as I won't be able to reinstall the box with the new software as it is in production and the customer is a bit angry already
I actually came back to the office for this one.
I uploaded the debug and the show flash to my original post. Have a look, although I saw something new I did not see the previous time I looked at the debugs - there is a TFTP request for something that starts with "United_States/g3-tones.xml" rather than "English_United_States...". Maybe this is the bug, that I did not see before...
I did try that immediately after my last post - the result was that the file transfer was successful (for that exact file) but then it rebooted again. Also tried a factory reset and the same again.
Thanks for your input so far, mate!
I actually removed this file from the tftp with:
no tftp-server flash:/English_United_States/rp-sccp.jar alias English_United_States/rp-sccp.jar
And the phone registers fine. Must be a problem with this JAR file?!
Thank you very much David Zhivkov for sharing this workarround
It was exactly the same "user_define_4" for me to solve my problem.
But if you need to know the full path of your "user_define" just type 'show flash' comand
to see every file that have been uploaded into your flash; then you can include the rp-sccp.jar file into the tftp-server that is needed to boot your 7937G conference station.