09-13-2019 10:26 AM
Hi,
On CP-6851-3PCC phones, firmware: sip68xx.11-2-3MSR1-1.loads. I can't save the "Message waiting" setting. Same thing happened with the previous firmware.
Using the web interface :
In /admin/Voice/Ext 1 I set the Message waiting parameter to No and then click Submit all changes. The phone reboots and then the Message waiting setting is set back to Yes and I still have mwi on the phone (aka it does not work).
I uploaded screenshots. before.png is juste before clicking on Submit all changes.
After is once the phone rebooted.
Using provisionning :
I also tried pushing this XML to the phone with /admin/resync?http... :
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<flat-profile>
<!-- Ext1 tab -->
<Message_Waiting_1_ ua="na">No</Message_Waiting_1_>
</flat-profile>
Same thing happened (reboot, then still set to Yes and mwi still active).
Is there something I am missing?
Solved! Go to Solution.
09-26-2019 02:17 AM
Hi,
The following parameter, <Message_Waiting_1_ ua="na">Yes</Message_Waiting_1_> is also set by a notify sent by the server, depending on whether you have a voicemail message or not.
So if you have voicemail messages, you won't be able to turn that off, since the server will keep sending a notify to the phone, thus turning MWI on.
Its the way the phone was designed to be.
09-20-2019 04:03 AM
How are you provisioning your phones?
Do you have a provisioning server pushing out xml files?
It sounds like your settings are being overwritten by the provisioning server.
09-20-2019 08:40 AM
No provisionning on the phone (I had a Wireshark sniffing and it only downloads the dictionaries).
To be sure, I set provisionning to "No"
Still the same problem (Message Waiting always goes back to yes)
09-26-2019 02:17 AM
Hi,
The following parameter, <Message_Waiting_1_ ua="na">Yes</Message_Waiting_1_> is also set by a notify sent by the server, depending on whether you have a voicemail message or not.
So if you have voicemail messages, you won't be able to turn that off, since the server will keep sending a notify to the phone, thus turning MWI on.
Its the way the phone was designed to be.
09-26-2019 11:44 AM
I understand.
Is there a way to ignore those NOTIFY (message waiting) so the phone does not display an icon and a red LED when there are new messages?
Just out of curiosity though, what is the point of <Message_Waiting_1_ ua="na"> setting if it gets overriden by the server? Do you have an example of what it does and it what context?
Best regards
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