06-22-2009 05:24 AM - edited 03-21-2019 01:13 AM
I am using CUE 3.0.3, and when opening the voicemail-system tab using CCA 2.0, there is no option for Direct voicemail transfer. I also cannot transfer directly to a user's mailbox by pressing transfer - # - mb# - transfer. The transfer softkey is not available as an option after the first time it is pressed. The UC 500 is 12.4(11).
06-22-2009 05:28 AM
Make sure you are running the latest CCA version, 2.0, and the system is upgraded to 7.0.3 Software Pack.
https://www.myciscocommunity.com/docs/DOC-7157
Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.
06-22-2009 05:37 AM
I am running CCA 2.0 on my laptop and didn't see the option to upgrade to this release while in the UC500. Is there a document for the upgrade procedure ? Thanks.
06-22-2009 05:43 AM
06-22-2009 07:02 AM
I downloaded the software pack 7.0.3. Is there an upgrade procedure ?
06-22-2009 07:08 AM
Check out page 113 of the First Look labs. The procedure is very simple:
https://supportforums.cisco.com/docs/DOC-9646
Thanks,
Marcos
06-22-2009 08:15 AM
Thanks. I also read some issues with the upgrade failing and since the UC500 has already been installed and working, I will wait to try the upgrade on a new unconfigured switch.
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