06-29-2009 12:04 PM - last edited on 03-25-2019 10:38 PM by ciscomoderator
Hi,
Looking for some help. I upgraded my UC520 at the weekend using the new UC520-7.1.1a-ea file.
After succesful upgrade when I try to login to the ccm i get the following message: Error: Unable to login as administrator to the Cisco CallManagerExpress at site 'local'.
Does anyone know how to get arround this? I have already added the ip http flash:/gui command
and I cant seemto assign a number to the mwi on or mwi off ?
Thanks
Brian
06-29-2009 12:07 PM
Try this.
config t
ip http path flash:/gui
If that does not work, can you also provide a dir flash: ?
06-29-2009 12:24 PM
Hey Steven,
Thanks,
I added the line, wote to mem and reloaded still the same...
Here is the dir flash of the gui directory:
136 0 Jun 28 2009 19:21:40 +02:00 gui
137 4118 Jun 28 2009 19:21:26 +02:00 gui/admin_user.html
138 664796 Jun 28 2009 19:21:28 +02:00 gui/admin_user.js
139 1029 Jun 28 2009 19:21:30 +02:00 gui/CiscoLogo.gif
140 651 Jun 28 2009 19:21:30 +02:00 gui/CME_GUI_README.TXT
141 953 Jun 28 2009 19:21:30 +02:00 gui/Delete.gif
142 16948 Jun 28 2009 19:21:32 +02:00 gui/dom.js
143 864 Jun 28 2009 19:21:32 +02:00 gui/downarrow.gif
144 6315 Jun 28 2009 19:21:32 +02:00 gui/ephone_admin.html
145 4558 Jun 28 2009 19:21:34 +02:00 gui/logohome.gif
146 3978 Jun 28 2009 19:21:34 +02:00 gui/normal_user.html
147 80123 Jun 28 2009 19:21:34 +02:00 gui/normal_user.js
148 1347 Jun 28 2009 19:21:36 +02:00 gui/Plus.gif
149 843 Jun 28 2009 19:21:36 +02:00 gui/sxiconad.gif
150 174 Jun 28 2009 19:21:36 +02:00 gui/Tab.gif
151 2493 Jun 28 2009 19:21:38 +02:00 gui/telephony_service.html
152 870 Jun 28 2009 19:21:38 +02:00 gui/uparrow.gif
153 10230 Jun 28 2009 19:21:38 +02:00 gui/xml-test.html
154 3493 Jun 28 2009 19:21:40 +02:00 gui/xml.template
155 0 Jun 28 2009 19:21:40 +02:00 gui/sn
156 12154 Jun 28 2009 19:21:40 +02:00 gui/sn/handshake.html
157 677128 Jun 28 2009 19:21:44 +02:00 gui/sn/handshake.swf
Hope this helps... does it matter that my voice vlan is 10.54.9.0 as I changed it from the default?
here is running config:
ip http server
ip http port 8080
ip http authentication local
ip http secure-server
ip http path flash:/gui
ip nat inside source list 1 interface Dialer0 overload
ip nat inside source static tcp 10.54.8.4 5021 interface Dialer0 5021
Thanks
Brian
06-29-2009 12:26 PM
The problem is this line:
ip http port 8080
CUE can only talk to CME on port 80. There is no workaround for this.
Marcos
06-29-2009 12:29 PM
Thanks Marcos, I will change and test this.
Do you know how I can assign an extension for the MWI on and off.... For some reason no extension has been assigned?
06-29-2009 12:32 PM
Marcos,
Yes that worked, Many thanks.....
06-29-2009 12:34 PM
You should be able, now that communication to CME has been restored, to add a couple of extensions (directory numbers) and define them as MWI OFF and ON. Look under "Configure >> Extensions".
Thanks,
Marcos
06-29-2009 12:35 PM
You can do this in the CUE gui.
Configure -> Extenions
Add an extension, and under extension type, select MWI
Add the number, under E.164 Reg do neither.
Under MWI mode, select on.
Add another one for off.
06-29-2009 12:44 PM
Hi,
I have left the default ones once the communications was corrected:
However the MWI on the phones are not showing....Any clues since I think I have enabled it...
Extension Number (primary) : | A800... |
---|---|
Sequence Number : | 56 |
Extension Type : | Message Waiting Indication (MWI) |
Extension Number (secondary): | |
E.164 Registration : | |
MWI Mode : |
06-29-2009 12:55 PM
You could try refreshing the MWI to make the state is correct.
In the CUE gui, go to Voice Mail -> Message Waiting Indicators -> Refresh
You can either refresh all, or a selected user. This should make the state correct. You can try leaving a VM as well to see if the state is correct or not working.
If that still doesn't work...
In the CUE gui, go to Voice Mail -> Message Waiting Indicators -> Settings
Verify that Outcalling is checked.
06-29-2009 12:29 PM
From the CUE GUI, try this...
Configure -> CallManager Express
Under hostname, type the IP of the CallManager Express. This should default to 10.1.10.2.
The web username and password usually default to cisco/cisco. If this has changed, add it here. Don't worry about the rest of the fields.
Let me know if that works.
EDIT:
Marcos is correct, it will need to be port 80. Is there some reason you want to work with it on 8080?
11-27-2009 04:36 AM
Hi...I'm seeing the same error message. I am running the latest version 8 software on my UC520. I am log into the web interface but when I click extensions I get the error:
Unable to login as administrator to the Cisco CallManagerExpress at site 'local'.
Details: null
I checked everything in the above posts and my settings look correct. When I entered the CME IP and user/password I did get an error about the xml login info that is below. I can modify voice mail settings but that is about it.
Thanks!
Chad
EDIT: solved the issue with a little trial and error. If I blank out the XML username and password fields then I was able to save sucessfully and login.
12-31-2009 01:44 PM
I had this same symptoms but my fix was different. The flash:/gui was set correctly in the config but I was unable to access the cme fuctions from the gui. So I continued troubleshooting. Under Configure ---> CallManager Express, I had a XML username configured "weex" I don't recall setting this but I am assuming this was the webex account that was created with our webex integration. I removed the account and was then able to access all of the cme configuration.
06-24-2010 09:56 AM
I have the same error but everything looks fine, well the part of the flash i do not know
the only similar to gui is that:
GUI-1.0.3.SBN
I have this:
ip http server
ip http authentication local
ip http secure-server
ip http path flash:/gui
port 80
I can't enter to menu configure extensions and phones and I do not why
regards
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