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Help recovering a 7970 & 7975

mross1572
Level 1
Level 1

I have 2 phones that are both doing the same thing.

after resetting them the are stuck in a continuous reboot and sitting at the cisco screen with a target symbol at the bottom left.

IMG_0090.JPG

Any ideas what i should try?

the loads are in my UC520 system, and we have other 7970's & 7975's working fine.

here are the loads in my UC;

25           0 Dec 17 2011 15:31:46 phones/7970_7971

26     2933341 Dec 17 2011 15:34:38 phones/7970_7971/apps70.8-5-4TH1-6.sbn

27      500233 Dec 17 2011 15:34:42 phones/7970_7971/cnu70.8-5-4TH1-6.sbn

28     2105286 Dec 17 2011 15:34:58 phones/7970_7971/cvm70sccp.8-5-4TH1-6.sbn

29      539513 Dec 17 2011 15:35:04 phones/7970_7971/dsp70.8-5-4TH1-6.sbn

30     1828427 Dec 17 2011 15:35:16 phones/7970_7971/jar70sccp.8-5-4TH1-6.sbn

31         650 Dec 17 2011 15:35:18 phones/7970_7971/SCCP70.8-5-4S.loads

32         654 Dec 17 2011 15:35:18 phones/7970_7971/term70.default.loads

33         654 Dec 17 2011 15:35:18 phones/7970_7971/term71.default.loads

34           0 Dec 17 2011 15:31:46 phones/7975

35     2936005 Dec 17 2011 15:35:38 phones/7975/apps75.8-5-4TH1-6.sbn

36      525004 Dec 17 2011 15:35:42 phones/7975/cnu75.8-5-4TH1-6.sbn

37     2103364 Dec 17 2011 15:35:58 phones/7975/cvm75sccp.8-5-4TH1-6.sbn

38      342219 Dec 17 2011 15:36:02 phones/7975/dsp75.8-5-4TH1-6.sbn

39     1887312 Dec 17 2011 15:36:16 phones/7975/jar75sccp.8-5-4TH1-6.sbn

40         650 Dec 17 2011 15:36:18 phones/7975/SCCP75.8-5-4S.loads

41         654 Dec 17 2011 15:36:20 phones/7975/term75.default.loads

25           0 Dec 17 2011 15:31:46 phones/7970_7971

26     2933341 Dec 17 2011 15:34:38 phones/7970_7971/apps70.8-5-4TH1-6.sbn

27      500233 Dec 17 2011 15:34:42 phones/7970_7971/cnu70.8-5-4TH1-6.sbn

28     2105286 Dec 17 2011 15:34:58 phones/7970_7971/cvm70sccp.8-5-4TH1-6.sbn

29      539513 Dec 17 2011 15:35:04 phones/7970_7971/dsp70.8-5-4TH1-6.sbn

30     1828427 Dec 17 2011 15:35:16 phones/7970_7971/jar70sccp.8-5-4TH1-6.sbn

31         650 Dec 17 2011 15:35:18 phones/7970_7971/SCCP70.8-5-4S.loads

32         654 Dec 17 2011 15:35:18 phones/7970_7971/term70.default.loads

33         654 Dec 17 2011 15:35:18 phones/7970_7971/term71.default.loads

34           0 Dec 17 2011 15:31:46 phones/7975

35     2936005 Dec 17 2011 15:35:38 phones/7975/apps75.8-5-4TH1-6.sbn

36      525004 Dec 17 2011 15:35:42 phones/7975/cnu75.8-5-4TH1-6.sbn

37     2103364 Dec 17 2011 15:35:58 phones/7975/cvm75sccp.8-5-4TH1-6.sbn

38      342219 Dec 17 2011 15:36:02 phones/7975/dsp75.8-5-4TH1-6.sbn

39     1887312 Dec 17 2011 15:36:16 phones/7975/jar75sccp.8-5-4TH1-6.sbn

40         650 Dec 17 2011 15:36:18 phones/7975/SCCP75.8-5-4S.loads

41         654 Dec 17 2011 15:36:20 phones/7975/term75.default.loads

my UC520 ver is as follows;

Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(2)T4, RELEASE SOFTWARE (fc1)

Thanks for any help in advance.

1 Reply 1

paolo bevilacqua
Hall of Fame
Hall of Fame

Wrong forum, try UC500.

However, you should post relevant config.