08-13-2009 11:41 AM - last edited on 03-25-2019 10:40 PM by ciscomoderator
Hi,
I have purchased the Skystone software for Skype and my UC520 which is great. I have an landline number attached to my skype account.
However when someone calls my Skype landline number the call is routed to the correct phone (2001) however it doesn't drop into voicemail when I dont answer, Instead the user is requested to enter their extension ID...However when I call the same phone (2001) from my softphone (2002) when I dont answer it drops into voicemail as it should...
What is the difference between a direct ext to ext call versus a skystone call being directed to the extension (2001)?
The message is "Enter your ID followed by #"....
Thanks
Brian
08-14-2009 03:33 AM
08-14-2009 05:44 AM
Hi Brian,
Can you please post the following debug for a failed call, meaning, let it go to voicemail all along.
debug ccsip messages
Along with the config, this will tell us what's going on.
Thanks,
Marcos
08-14-2009 06:22 AM
Hi Marcos,
Where does the debug information go? I enabled made a coupld of calls 1 that went to the cisco unity express main menu (which it shouldn't) and the other a successful call that dropped in to Vmail. I then stopped the debug.... However I dont know where the log is?
Can you help me?
Thanks
Brian
08-14-2009 06:38 AM
The debug needs to be captured on the UC500, not the CUE. SO, telnet to the UC500, login, type "enable" and then do "terminal monitor". Then, type "debug ccsip message" and make the call. Let it go to voicemail and send me all that output.
Thanks!
Marcos
08-14-2009 06:51 AM
08-14-2009 07:02 AM
I would love to see
"debug voice ccapi inout"
as well...
Make two calls.... one from the line that does not work and then hit a bunch of *********** astericks...
Than call from the softphone that works...
08-14-2009 07:05 AM
Is this the full output? The debug seems incomplete...
I need to see the calling number/ redirect number in the initial INVITE.
Thanks,
Marcos
08-14-2009 07:08 AM
08-14-2009 08:40 AM
Could you describe the call flow of what is attached? When I look at the logs, all I see is a call into voicemail without a redirect number, which would explain the behavior that you are seeing.
This means that I am only getting the final part of the traces, or that is what is happening. How are you gathering the traces?
08-19-2009 05:44 AM
Hi Brian,
Can you please provide the information (call flow) that Steven requested?
Thanks,
Marcos
08-19-2009 07:01 AM
Hi Marcos,
Appoligies for the delay. I have created two debugs CCSIP and CCAPI as well.
Hope these help.
The first call drops into the "Please enter your extension" then I do nothing and then it goes to "welcome to Cisco Unity Express...."
The second call drops into the voicemail correctly "2001 is busy please leave a message ...."
Thanks
Brian
08-19-2009 09:02 AM
Hi Brian,
Try this.
config t
voice service voip
no supplementary-service sip moved-temporarily
This should change the behavior of the transfer to voicemail. Let me know how this works for you.
08-19-2009 10:15 AM
Hi Steven,
I tried what you requested, when I call from Skype or mobile in the system I now drop into the voicemail as expected however, when I hit the messages button on the cisco phone to check for vmail there is nothing there... You have no new messages even though I here the beep and press # when you finish...
You can try and call yourself Skype ID R37747 or Skype Landline +44 131 208 2486
Thanks
Brian
08-20-2009 05:02 AM
Hi,
Just seeing if anymore logs are required or why now the system is behaving in the way it is?
Thanks
Brian
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