06-11-2009 12:25 PM - edited 03-21-2019 01:11 AM
I have SNR setup on some dual-line phones. The incoming lines are FX0 if that matters. A user will be on the first line. The second line starts flashing. For the person calling in on the second line, the phone just rings. You can hear a click after the designated number of seconds but it does not transfer to the SNR number. They do have open lines for the outgoing call so that is not the problem. Is there a way to turn off SNR for the second line so it at least goes to voicemail instead of ringing infinitely?
06-12-2009 04:21 PM
Do you have call forward no answer to voicemail configured under that DN? CFNA is disabled when SNR is enabled, but I think CFNA should take effect for the second channel on the DN.
Tahnks,
Marcos
06-16-2009 05:30 AM
I do have CFNA set. My original intention was to go to the cell phone after 10 seconds then pull back after 15 then go to voicemail at 20. I was trying to make it go to the Cisco voicemail instead of the cell phone voicemail. I see now that is not possible.
ephone-dn dual-line
number 201 no-reg primary
label AC
description AC
name AC
mobility
snr 915551234567 delay 10 timeout 15
call-forward busy 280
call-forward noan 280 timeout 20
06-16-2009 07:57 AM
Correct. By the way, CFNA is disabled for the whole DN in SNR, so the second channel will follow the behavior of the first.
Thanks,
Marcos
06-16-2009 09:06 AM
Is it a bug that the SNR does not work on the second line?
06-21-2009 01:01 PM
It certainly looks like it. Jason, may I kindly ask you to file a TAC case?
Thanks,
Marcos
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