04-11-2011 12:05 PM - edited 03-21-2019 03:56 AM
Hello-
I have a brand new UC540 that I am trying to install the latest software pack on (8.1.0) using CCA 3.0.(1). I have gone straight into Maintenance>Software Upgrade and tried to run the update, but it fails with "Software Pack Installation failed, reason = Phone Firmware Install failed". I try to run the Software Pack install without any phone loads selected and the same thing happens. Also tried wiping the system to factory defaults, but it says the current factory default configuration is missing and I must download the version of the software package.
Not sure where to go from here, any suggestions?
Thanks,
Derek
Solved! Go to Solution.
04-11-2011 12:50 PM
A Brand new with factory installed IOS Flash (256M), correct?
Thats strange.... CCA wants to put the IOS image on flash forst, and if that happened, that means tftp is OK.
TFTP is also used to put CME support files and phone loads on flash, so that surprises me that one would work and one would not.....
unless the phone loads are there, and CCA has trouble with its next step (CUE communication using FTP).
If you look at this cheat sheet and confirm your CCA PC can pass these tests.
https://supportforums.cisco.com/docs/DOC-9779
If all that works, I would get the detailed CCA logs (Help> Support>Genrate Tbleshtg Log) and open a case.
04-11-2011 02:42 PM
Hi Derek,
When you go to do the software pack update are you choosing the full update option? And if so are you asking it to format the flash card at the same time?
Also when using CCA you need to make sure you have the following:
I find when using a fresh install of Win XP or Win 7 with nothing installed and just a vanilla flavored setup, you never run into any problems, so I usually use an old outdated system that would normally be too slow for anything else and just use that for all lab builds, so this allows me to build the system in the lab prior to deployment and then I have a field laptop that can do any of the remainder when it goes into production.
CCA can be a bit fuzzy wuzzy at times, once you learn its quirks you know what to keep an eye out for
Cheers,
David.
04-11-2011 12:50 PM
A Brand new with factory installed IOS Flash (256M), correct?
Thats strange.... CCA wants to put the IOS image on flash forst, and if that happened, that means tftp is OK.
TFTP is also used to put CME support files and phone loads on flash, so that surprises me that one would work and one would not.....
unless the phone loads are there, and CCA has trouble with its next step (CUE communication using FTP).
If you look at this cheat sheet and confirm your CCA PC can pass these tests.
https://supportforums.cisco.com/docs/DOC-9779
If all that works, I would get the detailed CCA logs (Help> Support>Genrate Tbleshtg Log) and open a case.
04-11-2011 02:50 PM
This was resolved by just closing CCA and opening again. Not sure what the deal was but my PC did meet all the criteria (I use this laptop for UC5xx loads).
Thanks everyone for the help!
Derek
04-11-2011 02:42 PM
Hi Derek,
When you go to do the software pack update are you choosing the full update option? And if so are you asking it to format the flash card at the same time?
Also when using CCA you need to make sure you have the following:
I find when using a fresh install of Win XP or Win 7 with nothing installed and just a vanilla flavored setup, you never run into any problems, so I usually use an old outdated system that would normally be too slow for anything else and just use that for all lab builds, so this allows me to build the system in the lab prior to deployment and then I have a field laptop that can do any of the remainder when it goes into production.
CCA can be a bit fuzzy wuzzy at times, once you learn its quirks you know what to keep an eye out for
Cheers,
David.
07-30-2012 04:17 AM
Hi
In addition to David's excellent post make sure you configured the UC's IP Address as default gateway. In my case I had the exactly same problem. After a closer look I noticed that the UC used a different IP address for some tftp requests than the one from the directly connected network.
Connection received from 10.1.10.2 on port 55103 [30/07 12:04:17.989]
Read request for file
Using local port 65031 [30/07 12:04:17.990]
Peer returns ERROR
Vlan1 unassigned YES NVRAM up up
Vlan100 unassigned YES NVRAM up up
NVI0 10.1.10.2 YES unset up up
BVI1 192.168.10.1 YES NVRAM up up
BVI100 10.1.1.1 YES NVRAM up up
Loopback0 10.1.10.2 YES NVRAM up up
It looks like the UC used the Loopback0 IP address which was unknown because of the lack of a route/default gw. after i configured the 192.168.10.1 as default gw, the CCA update run trough like a charm
08-10-2012 07:51 AM
I can just confirm that adding the UC in GW for the computer used to update the UC resolve all of my problems too !
Thanks
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