SPA112 line showing as off hook with nothing connected

[terryip83]

I've got an ATA which will register, but Port 2 is always showing the Hook State as Off. There is currently nothing connected to the device apart from a network connection and a power supply. This behaviour still occurs after a reboot, a firmware upgrade and also a factory reset.

[Daniele Giordano]

Is Phone 1 Port connected?

[terryip83]

The issue occurs with either a phone connected or nothing connected to port 1. Both lines show as registered before the factory reset and port 1 functions as expected.

[Daniele Giordano · Accepted solution]

Phone 2 could be faulty.

You can check what happen using syslog but I suggest you to consider an RMA.

Regards.

[terryip83]

I checked the syslogs for a working device and compared it to these units and there's virtually no difference between them. RMA it is then

[BobitBMedia]

Had the same problem with one of our SPA112's, except it was Phone 1 that was always off hook. Even after a factory reset, it remained off hook. Now it's a paperweight... and a lousy one at that.

[Dan Lukes]

Unplug cable from port 1.

Is the port still claimed "off hook" ? Port 1's SLIC is faulty or contacts in port 1 connector are shortened.

Is the port claimed "on hook" now ? Either cable or phone previously connected to port 1 are broken.