05-13-2016 09:04 AM - edited 03-21-2019 08:55 AM
Hi All,
How to open pass locked, forgot admin pass SPA502G and 504G phones?
I try used the fw updater (spa50x-30x-7-6-1.exe), but don't work, it is also asking for a password.
Firmware update process clear the admin pass?
How to interpret this?
"If you are the administrator and forgot the password, you may perform a factory reset by entering ****, option 73738#, and value 1 from a telephone connected to the unit to be upgraded."
Thank you any help!
Tony
07-08-2016 11:39 AM
Hello AntalVincz,
You're correct, according to the admin guide you need to enter the IVR menu by pressing the * (asterisk) button four times, then you will hear the IVR menu and you'll have to select any option by pressing its number and then #.
In order to do the reset you'll have to enter the IVR menu, then press 3 (Other options) then 4 (Reset) and 1 to confirm or * to cancel.
Please bear in mind that some phones come pre-provisioned by the voice provider and thus some options may be blocked. Also, the firmware upgrade process will not clear the administrator password.
Have a great day!
07-09-2016 01:21 AM
Hi Luis,
Thanks for your answer.
When do pressing four times the * (star) button?
Before phone booted or after?
Please do you write the correct procedure, step-by-step.
Thank you
Tony
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