SPA525G2 - auto attendant possible?

[nigel000111]

Hi all,

Is there any way to have an auto attendant feature on the SPA525G2 without intervention from the telephony service provider?

We have a Billion 7800VDOX modem & 2x SPA525G2 phones connected via Ethernet.

[mdobiac]

Hello nigel000111,

As the phone does not manage the Auto Attendant (AA)itself you will need 1 of two things.

First:  Have your provider provide the AA feature (if they allow it)

Second:  Have a local Call control device to manage call routing.  (Example:  Asterisk, or BE 6000).

Though in your case I would contact your provider to see if they allow this feature.

Hope this helps.

Regards,

Michael D.

[nigel000111]

Thanks Michael,

Unfortunately the telephone service provider does not offer auto attendant.

Is it easy to set this up on a BE6000? 

[mdobiac]

Hello nigel000111,

I mostly used the BE6000 as an example as it is an Enterprise level device.  Here is the datasheet.

http://www.cisco.com/c/en/us/products/collateral/unified-communications/business-edition-6000/data_sheet_c78-717454.html

Otherwise an Asterisk server, that you'd manage yourself, or another provider that will offer that feature.

Regards,

Michael D.