Try this procedure:
By default, the User and Admin accounts have no password. If the ITSP set the password
for either account and you do not know what it is, you need to contact the ITSP. If the password
for the user account was configured after you received the ATA device, you can reset the device
to the user factory default, which preserves any provisioning completed by the ITSP. If the
Admin account needs to be reset, you have to perform a full factory reset, which also erases any
provisioning.
To reset the ATA device to the factory defaults, perform the following steps:
1. Connect an analog phone to the ATA device and access the IVR by pressing ****.
2. Press the appropriate code to reset the unit:
• Press 877778# to reset the unit to the defaults as it shipped from the ITSP. This will reset
the User account password to the default of blank.
• Press 73738# to perform a full reset of unit to the defaults as it shipped from Linksys.
This will reset the Admin account password to the default of blank.
3. Press 1 to confirm the operation.
Press * to cancel the operation.
4. Login to the unit using the User or Admin account without a password and reconfigure the
unit as necessary.
Regards.
