Star Codes UC320

[hallmon123]

                   I have a customer who's UC320 is configured as a key system.  They are unable dial *98 to retrieve their voicemail from the phone company hosted voicemail (why they don't use the UC's internal voicemail I don't know).  

They are using a line key for a "direct" outside line.  When you dial *98, the phone pauses then you get an indication that the pattern has been rejected.  It's not restricted in the dial pattern restriction list.  I just upgraded the UC to the latest firmaware today and it didn't help.

Any suggestions  ?

Thanks.  Jon

[wenyang]

Hi Jon,

Could you please try to connect an analog phone to the PSTN phone line and dial *98 to see if it's successful? UC320W allows *xx dial plan.

Best regards,

Wenjin

[hallmon123]

Hi Wenjin,

They have an anlog phone connected directly to their PSTN line "ahead of their system" and that's what they're presently using to retrieve their voicemail so the *98 works for message retrieval as far as the network.

As far as dialing privelage, every user is enabled for the highest level. 

Thanks.

Jon