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Star Codes UC320

hallmon123
Level 1
Level 1

                   I have a customer who's UC320 is configured as a key system.  They are unable dial *98 to retrieve their voicemail from the phone company hosted voicemail (why they don't use the UC's internal voicemail I don't know).  

They are using a line key for a "direct" outside line.  When you dial *98, the phone pauses then you get an indication that the pattern has been rejected.  It's not restricted in the dial pattern restriction list.  I just upgraded the UC to the latest firmaware today and it didn't help.

Any suggestions  ?

Thanks.  Jon

2 Replies 2

wenyang
Level 4
Level 4