02-02-2010 07:55 AM - edited 03-21-2019 02:06 AM
I am currently working an issue in which an ephone status show "deceased". This particular phone has been "deceased" 3 times in the last 3 months, and no other phone has experienced any issues. This phone is running off a small switch which is getting it's link from a fiber to copper transceiver.
Any thoughts? Or info about why the phone is deceased?
Thanks,
Jeff
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02-02-2010 08:16 AM
Deceased means the phone unregistered due to a keep alive timeout. Unfortunately, it probably means a network problem. I would check cabling, the switches, and everything in between the devices. You might try upgrading the phone firmware, but that is really a shot in the dark.
02-02-2010 08:16 AM
DECEASED status indicates that the connection to the Cisco Unified IP phone was closed because of a keepalive timeout. You have a connectivity problem that needs to be fixed.
Thanks,
Marcos
02-02-2010 08:16 AM
Deceased means the phone unregistered due to a keep alive timeout. Unfortunately, it probably means a network problem. I would check cabling, the switches, and everything in between the devices. You might try upgrading the phone firmware, but that is really a shot in the dark.
02-02-2010 08:16 AM
DECEASED status indicates that the connection to the Cisco Unified IP phone was closed because of a keepalive timeout. You have a connectivity problem that needs to be fixed.
Thanks,
Marcos
02-02-2010 10:05 AM
Thank you Steven and Marcos for the fast response.....
I appreciate it
Jeff
04-29-2010 02:02 PM
What if the "phone" changes? Could the ESW switch be bad? We have had this happen 4 times in less than a week to 4 different phones. Only pattern is same ESW switch.
Is there a way to UP the keep-alive?
05-01-2010 12:15 AM
The default keepalive setting for ephones and telephony-service is 30 secs. If configured in ephone config mode, this keepalive setting takes priority over the global telephony-service keepalive.
From the CME command reference http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_k1ht.html
The following example sets the ephone keepalive interval to 300 seconds:
Router(config)#ephone 1
Router(config)#keepalive 300
or
The following example sets the telephony-service keepalive time interval to 40 seconds:
Router(config)#telephony-service
Router(config-telephony)#keepalive 40
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